Join Date: Feb 2017
Location: East TN Sevier County is Near Knoxville
Battery Charge 50% -- KIA Response
I was concerned that my battery charge says around 50% +/- a little. Wondered if the battery or charge system had a defect.
I called KIA Customer Service and was very pleased with the support I received.
The first lady I contacted could not find the answer and suggested she do some research and call me back, said it might take a couple days to get an answer.
It did take a couple days, she called today when I was not home. She left a phone number and "Case Number" with my wife.
I called and received a new lady that looked up the case number and tried to put me in touch with the first lady. She could not, so she gave me the results of their finding. They had contacted the Platform Engineers and the answer was: It is designed to stay around 50% charge -- may see from 45% to 75%.
It so happened the second lady had a KIA Optima Hybrid and had the same question about her battery (she had even lower charge in 40% range). She was told it was normal by her dealer.
By The Way -- I did see 75% on a short trip (80 miles of local driving) when there was a long moderate downhill section coming out of Smoky Mtn National park into Gatlinburg. However, it rapidly dropped back to 50% range when I started needed to use the accelerator.