Took the car in to the dealer today. Asked the sales mgr to borrow another EVSE cord to try. He goes to the service mgr and they say they'll check the problem that it continually stops charging before full. Went to lunch for ~ 90 minutes and looked at the UVO Eco app every 30 minutes or so. After 1.5 hrs it was still charging, but had only increased battery miles by 2 miles and battery by ~ 4%. I went back and service mgr comes out and says everything looks OK. I say "you're only charging at L level rater than M or H and not stressing the EVSE cable or the car, and I can tell since the UVO app tells me it's only charged 2 miles in an hour and a half". He's telling me there's no such thing and there's only Level 1 or Level 2 and how would I know it should charge 4 miles/hr. I say let's go out to car, and I start the car and pull up the PHEV screen to show him the 120V charge level is set to minimum (L). He says it shouldn't matter and normal should be 15-16 hrs to charge with that cable. I tell him to keep testing (after I set it to H level and show him that the charger handshake is all green at the H level) and I'd come back tomorrow. I hadn't even gotten off the lot when I check my app and it already shows car is plugged in but not charging. I get out to waive to the service tech, who had gone to a different part of the service bay, and let him know it had already stopped, but he takes offense and complains to the service mgr I'm harassing him.
I know I should have gone to the service mgr vs the tech, but I was still right there by the service bay & my wife needed to get to a Dr's appt. But, I'm still certain I was getting ~ 4 mi/hr when charging on high at home before it cut off. and ~ 3 mi/hr at M level, and the fact these service people don't know their were different levels in the level 1 charging bothers me, a lot.
Anyone else out there only using the supplied cable to charge and confirm I'm not nuts that we should get ~ 4 mi/hr of charge with it (which says 7-9 hrs to full since it probably slows down when nearing full like most smart chargers)? And would any of you be satisfied to use it on low (which by my calculations could take 20+ hrs to fully charge)? All I really wanted from this visit was for them to lend me another EVSE cable to try at home, not to get into a day long testing session. Calling the salesman before going down there and asking about this, it seemed like it would be no big deal. Wrong. Assuming I get this straightened out, I think I'll start going to a different dealer for service since there are 2 others within about the same distance.