I tried to call Kia Customer Affairs Canada figuring that the problem is not a mechanical defect inside the car, so going to the dealer to complain will get nowhere as it's running as designed, and no physical part is broken. Rather it's a UI error and something in the firmware O/S programming on the UVO side.
That phone call didn't go nearly as well as I would have expected. After being on hold for 15 minutes, that is a bit longer that one would like, but better than some (like my cell phone company). The lady who answered the phone was ambivalent at best, and really didn't want to hear about what I was experiencing nor wanted to offer any support other than why didn't you go to your dealer and get them to look at it. So as a last ditch effort I asked to speak with a manager, figuring what do I have to lose. As expected, no manager was in so I asked to get one to call me back again expecting nothing more than a total brush off.
Wouldn't you know it, I got a call back from an actual manager within the hour. The gentleman I talked with was very polite and really did want to hear all the issues that I have had with the car, and even technical foopars inside the manual that really make zero sense for this vehicle. He took the time to understand what I found wrong and was eager to I assume take notes so that they can get sent off to the right department to get fixed. He even asked me if I have anything else that I notice that is wrong or confusing or just doesn't seem right / intuitive, to email him and gave me an open case number to reference. Now that is very impressive and blew me away for good (no, make that great) customer service.
Bravo Kia. I feel like a valued customer.
2018 Niro EX - Ocean Blue
GTA - Canada.