Kia infotainment system screen and CarPlay - Page 2 - Kia Niro Forum
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post #11 of 15 (permalink) Old 06-13-2019, 04:10 PM
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Originally Posted by dsh72 View Post
I paid for an extended warranty on all electrical components on this vehicle through my dealership. I can guarantee that this head unit will go out before the 10 year warranty. Most computers I work on barely last 2-3 years. I had an old IBM think-pad and it lasted over 5 just became obsolete at some point. Electronic components will give's just a matter of when.
That's a rather bold guarantee. But I agree that electronics have a lifespan that rarely equals non-technical devices. However, from what I've read here it's nothing compared to the head unit issue Subaru has been dealing with on their 2017-18 Outbacks. I had mine for 1 1/2 years, and the H/U went out a half dozen times. I was one of the fortunate ones, in that mine always started working again after a long enough stop. But many, many owners had their H/U replaced more than once. They might have finally gotten a firmware version that completely resolved it, but if it bricked before getting it installed you were out of luck.

I also have to say the voice recognition of the Kia H/U is noticeably better than the Subaru. Amazing since they are Harmon-Kardon units. Sometimes if was impossible for my Outback to recognize "home" when trying to voice dial. Some of the matches it came up with you won't believe. While I usually use CarPlay, the Kia has "called home" without making an error once.

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post #12 of 15 (permalink) Old 06-20-2019, 06:35 PM
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I have had the black screen problem maybe 4-5 times over about one year. It always resolves for me by just disconnecting my phone and plugging it back in. I have been assuming a flaky cable since I bought it on Monoprice and am fairly rough with it.

The "slipping" issue I have not seen. If you can reproduce these problems I would show the dealer and get them to fix it or replace the unit.
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post #13 of 15 (permalink) Old 06-20-2019, 06:37 PM
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FWIW, this is the cable I use. I would suggest getting one or two spares to keep in the car:
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post #14 of 15 (permalink) Old 06-22-2019, 08:46 AM
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Originally Posted by Nancy Gottovi View Post
Hi. I have a 2019 Kia Niro PHEV that I bought in December 2018. The display screen has periodically gone black and as many people have mentioned, I had to pull over and turn the car off and back on again and the screen came back on again. (But what a pain for a new car, especially traveling down the interstate.)
You all know there is a reset button just to the right of the volume knob right? It will reset the headunit if it goes blank. It has happened to me already (only have 500 miles) and pushing the reset button while driving reset the unit and brought it back online. No need to pull over and turn car off and back on.

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Last edited by TheSilverFlash; 06-22-2019 at 08:48 AM.
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post #15 of 15 (permalink) Old 06-23-2019, 01:09 PM
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Kia has released a software update that might help people with the black screen problem. Ask your service garage about TSBELE162_R1 (released last December and revised in April). If they don't recognize that number, ask them about issue number SA366. But obviously, a software update isn't going to correct the "slipping" problem that Nancy Gottovi mentioned, which sounds like the head unit wasn't properly installed to begin with.
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