paint repair for scratches
Last week I took my Niro in for the hydraulic actuator recall and was about to leave when I noticed, on the passenger side doors both front and back, two or three small scratches in the Aurora Black Pearl paint. These scratches or chips in the paint were small (less than 1/4 inch) but noticeable -- white underneath showed up clearly against the black paint.
The scratches definitely occurred when the car was in their custody. I talked to the manager of the service department, and he said they could send it to their body shop to repair the damage. Yesterday, after a week, he called to say the repair work was "not good enough." Apparently the scratches looked a bit better but were still noticeable. He said something about it being difficult to match the paint finish, which I guess refers to the metallic in the black paint. He wanted to send it back to the body shop to see if they could do a better job, which would delay getting the car back for another full week. (They gave me a loaner, an Optima. Nice car.) Anyway, I have not seen the repair work that was done, so I do not know how good or bad it was, but I trust his judgment and appreciate greatly the fact that he is trying to right this wrong.
I am frankly surprised that this minor paint repair job would be so difficult. I assumed that they could easily repair this, and make it look brand new. Does anyone have any experience with this sort of thing -- with paint repair jobs for scratches? Am I wrong to think this should be easily repaired?
2017 Niro EX, Black w/Gray Interior, Adv Tech/Sunroof