I have not been using KMF for long, but they have seemed alright so far. The dealership and Honda, on the other hand, were a pain in the ass. The dealership got my payoff amount on my trade, sent off a check, and did not even talk to Honda. I called when it had not arrived when expected, and the dealer said it had been sent later than I had expected, but assured me it was taken care of. I called Honda, and they told me they had the check, so don't worry. A week later, I called again, concerned about my payment being a week late; they told me that the payoff check was for the amount a Honda dealer would have to pay, not an outside dealer. I called the dealership and told them to work it out with Honda. They eventually sent another check, and it was taken care of after my credit took a hit from having the two fairly large balances showing and no payment showing for one.
But I got out of the Honda because nothing about Honda customer service had been pleasant for me, so why expect the financing to be an exception? (It had been the exception up until then.)
I think any financing department is going to have some issues, some people will have major problems, and mostly dissatisfied folks will post reviews.
2019 PHEV EX Premium
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