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Discussion Starter · #1 ·
My car with only 9200 miles in it had a complete electrical system failure! Has anyone have similar issues with the NIRO EV?? My car has been at the dealership since April 1st and they still haven't figured out what's wrong with it even with the error codes that are displayed.

I've only had the car for less than 7 months and I am very disappointed in my first Kia purchase and honestly when my lease ends, I might never purchase another Kia.

Does anyone know what my options are? Is there a possibility that i can return the car and end my lease early without any termination fees??

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Obviously not a complete electrical failure. If high voltage only, the dealer would have figured out if the fuse was an issue in the first hour they had it, even if the TSB did not apply to the VIN.
 

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See what the lemon law is in your state. If the car can't be fixed in a certain amount of days you should be able to get a new car or refund?
 

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You’re ready to jump ship after one problem?
Well, in fairness it is a pretty serious problem. But it isn't the problem itself that I find concerning, it's the difficulty Kia is having simply identifying the problem. They should be able to understand their own error codes. I can see an issue taking time to fix, especially if the parts have to be acquired from S Korea. But they should be able to figure out the problem and send for the parts within a week or so at most. It sounds like their technician training for the EV is a little lacking.
 
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Well, in fairness it is a pretty serious problem. But it isn't the problem itself that I find concerning, it's the difficulty Kia is having simply identifying the problem. They should be able to understand their own error codes. I can see an issue taking time to fix, especially if the parts have to be acquired from S Korea. But they should be able to figure out the problem and send for the parts within a week or so at most. It sounds like their technician training for the EV is a little lacking.
You’re absolutely right, this sounds like an awful dealer that doesn’t know how to fix the car. OP you should try a different dealer. Tell them to transport your car to a different dealer that can properly diagnose and repair. There’s absolutely no reason to have kept it that long without a solution. If you do end up dumping it however please let me know because I’ll probably try and pick it up CPO wherever it lands! ?
 

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Discussion Starter · #9 ·
See what the lemon law is in your state. If the car can't be fixed in a certain amount of days you should be able to get a new car or refund?
it looks like in California, the car can be considered a lemon if it's in the shop for 30 days or more. So i guess if the dealership doesn't fix it in 3 days i will try to go that route.
 

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In some of these cases you wonder why the Dealer doesn't contact a technical support team and hook the car up to diagnostics software and then the KIA Engineers/technicians can remotely access the car and walk them through repairs.

At work we had some sophisticated machines. Every great once in a while we would get stumped while trying to repair an uncommon and difficult problem. We would call the support line for the product and the technicians sometimes would have us hook our laptops up to the piece of equipment and through the internet run diagnostic test on the equipment with us and help us isolate the problem and eventually repair the equipment. Sometimes their Support would get stumped also but they had resources readily available to them we didn't have. We were able to fix the equipment get it back running and learn from them in the process.

I would be very surprised if KIA didn't have Technical Resources available to their Dealers and Technicians. It might cost them to access it though.

I am editing this post to add another way a KIA Engineer can troubleshoot a car from Korea or any remote location. In our area's current situation our kids are all learning remotely from school. Their school uses an application called Zoom where the Teacher and class can all see each other and interact with each other. Seems a KIA Technician in say Alabama could start a Zoom Session with a group of KIA Engineers/Electric vehicle specialist in South Korea with interpreters if necessary and troubleshoot a customers car as a group. This again would help train the Technician in Alabama while accessing the best resources around to solve the customers problem.

With Doctors able to perform complicated life or death operations on patients remotely with Medical Robots surely a car can be troubleshot remotely.
 

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In some of these cases you wonder why the Dealer doesn't contact a technical support team and hook the car up to diagnostics software and then the KIA Engineers/technicians can remotely access the car and walk them through repairs.

At work we had some sophisticated machines. Every great once in a while we would get stumped while trying to repair an uncommon and difficult problem. We would call the support line for the product and the technicians sometimes would have us hook our laptops up to the piece of equipment and through the internet run diagnostic test on the equipment with us and help us isolate the problem and eventually repair the equipment. Sometimes their Support would get stumped also but they had resources readily available to them we didn't have. We were able to fix the equipment get it back running and learn from them in the process.

I would be very surprised if KIA didn't have Technical Resources available to their Dealers and Technicians. It might cost them to access it thought.

I am editing this post to add another way a KIA Engineer can troubleshoot a car from Korea or any remote location. In our area's current situation our kids are all learning remotely from school. Their school uses an application called Zoom where the Teacher and class can all see each other and interact with each other. Seems a KIA Technician in say Alabama could start a Zoom Session with a group of KIA Engineers/Electric vehicle specialist in South Korea with interpreters if necessary and troubleshoot a customers car as a group. This again would help train the Technician in Alabama while accessing the best resources around to solve the customers problem.

With Doctors able to perform complicated life or death operations on patients remotely with Medical Robots surely a car can be troubleshot remotely.

That's what my dealer did a few years ago with my Sedona when they couldn't figure out what was making the check engine light always go off. They said they hooked the car up to the phone and somebody at the factory reprogramed the computer
 

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Discussion Starter · #12 ·
Update 2.5 months later the dealer still can’t figure out what’s wrong with it. Kia of America is going to buy it back under the lemon law and reimburse me minus the mileage deduction. Good riddance! My first Kia and probably my last for at least another 10 years. I know Kia has improved a lot over the last 10 years but i am going back to Subaru.
 

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Hope they gave you a loaner for 2.5 months. If not they owe you your car payments for 2.5 months if you financed it. If they didn't do anything for you they should give you all your money back that it cost you to buy the car.
 

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Discussion Starter · #14 ·
I had to rent a car for the 2.5 months and pay out of pocket but they are suppose to reimburse me when it’s all said and done. The nightmare won’t be over until I get all my car payments back and reimbursed for the rental car.
 

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My car with only 9200 miles in it had a complete electrical system failure! Has anyone have similar issues with the NIRO EV?? My car has been at the dealership since April 1st and they still haven't figured out what's wrong with it even with the error codes that are displayed.

I've only had the car for less than 7 months and I am very disappointed in my first Kia purchase and honestly when my lease ends, I might never purchase another Kia.

Does anyone know what my options are? Is there a possibility that i can return the car and end my lease early without any termination fees??

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Sorry...late to the party. But I have you beat...my 2020 Niro EV got the failure at 1287 miles :) I win. It's been in the shop for going on 25 days now...waiting on part from Korea. The 'ITGM Panel Module'....symptoms were all the lights on panel were flashing, alarm on key fob going off, car still drives, but none of the electronic systems work properly...says there is a TPMS and airbag warning, but basically everything has failed...it's clearly a major control system board failure.

Took Kia a week, but they rented a vehicle for us (even though their warranty clearly states they will not provide alternate transportation)....Thank you Kia?

Love that car, but wife is totally freaked out as a long time Toyota owner...
 

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My car with only 9200 miles in it had a complete electrical system failure! Has anyone have similar issues with the NIRO EV?? My car has been at the dealership since April 1st and they still haven't figured out what's wrong with it even with the error codes that are displayed.

I've only had the car for less than 7 months and I am very disappointed in my first Kia purchase and honestly when my lease ends, I might never purchase another Kia.

Does anyone know what my options are? Is there a possibility that i can return the car and end my lease early without any termination fees??

View attachment 6120

View attachment 6119
Same happened to me!, 2020 Niro EV, 7000 miles, 10 months old, lost power with 'check 12 volt battery' light on. Towed to dealer, who say (after discussing with Kia) that the EPCU has failed - $4000 repair (under warranty). The EPCU, as far as I can make out handles the high power between the traction battery and the motor (and presumably the powering of the 12 volt systems too). The dealer doesn't have any loaners and doesnt handle rentals, but Kia with pay about $40/day for a rental (call Kia for exact numbers). Take the rental allowance to Enterprise and they will rent you a car for that amount. I only found out about this recently. Car rental agencies (I only know first hand of Enterprise, but I imagine others do this too) will give deals on rentals for when your car is in a wreck or disabled in some other way and stuck at the dealership. Still waiting to here from the dealer service dept about a timeline for repair, but at least I now have my rental.
 
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