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Discussion Starter #1
My car with only 9200 miles in it had a complete electrical system failure! Has anyone have similar issues with the NIRO EV?? My car has been at the dealership since April 1st and they still haven't figured out what's wrong with it even with the error codes that are displayed.

I've only had the car for less than 7 months and I am very disappointed in my first Kia purchase and honestly when my lease ends, I might never purchase another Kia.

Does anyone know what my options are? Is there a possibility that i can return the car and end my lease early without any termination fees??

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Discussion Starter #3
The main power fuse is blown. Should be the first thing they should check. Its a KNOWN issue.
How does my dealership not know that?? They've had the car for almost a month smh.

Thanks for that suggestion, i will relay it to the dealership to see if they've looked into the main power fuse.
 

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Obviously not a complete electrical failure. If high voltage only, the dealer would have figured out if the fuse was an issue in the first hour they had it, even if the TSB did not apply to the VIN.
 

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See what the lemon law is in your state. If the car can't be fixed in a certain amount of days you should be able to get a new car or refund?
 

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You’re ready to jump ship after one problem?
Well, in fairness it is a pretty serious problem. But it isn't the problem itself that I find concerning, it's the difficulty Kia is having simply identifying the problem. They should be able to understand their own error codes. I can see an issue taking time to fix, especially if the parts have to be acquired from S Korea. But they should be able to figure out the problem and send for the parts within a week or so at most. It sounds like their technician training for the EV is a little lacking.
 

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Well, in fairness it is a pretty serious problem. But it isn't the problem itself that I find concerning, it's the difficulty Kia is having simply identifying the problem. They should be able to understand their own error codes. I can see an issue taking time to fix, especially if the parts have to be acquired from S Korea. But they should be able to figure out the problem and send for the parts within a week or so at most. It sounds like their technician training for the EV is a little lacking.
You’re absolutely right, this sounds like an awful dealer that doesn’t know how to fix the car. OP you should try a different dealer. Tell them to transport your car to a different dealer that can properly diagnose and repair. There’s absolutely no reason to have kept it that long without a solution. If you do end up dumping it however please let me know because I’ll probably try and pick it up CPO wherever it lands! ?
 

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Discussion Starter #9
See what the lemon law is in your state. If the car can't be fixed in a certain amount of days you should be able to get a new car or refund?
it looks like in California, the car can be considered a lemon if it's in the shop for 30 days or more. So i guess if the dealership doesn't fix it in 3 days i will try to go that route.
 

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In some of these cases you wonder why the Dealer doesn't contact a technical support team and hook the car up to diagnostics software and then the KIA Engineers/technicians can remotely access the car and walk them through repairs.

At work we had some sophisticated machines. Every great once in a while we would get stumped while trying to repair an uncommon and difficult problem. We would call the support line for the product and the technicians sometimes would have us hook our laptops up to the piece of equipment and through the internet run diagnostic test on the equipment with us and help us isolate the problem and eventually repair the equipment. Sometimes their Support would get stumped also but they had resources readily available to them we didn't have. We were able to fix the equipment get it back running and learn from them in the process.

I would be very surprised if KIA didn't have Technical Resources available to their Dealers and Technicians. It might cost them to access it though.

I am editing this post to add another way a KIA Engineer can troubleshoot a car from Korea or any remote location. In our area's current situation our kids are all learning remotely from school. Their school uses an application called Zoom where the Teacher and class can all see each other and interact with each other. Seems a KIA Technician in say Alabama could start a Zoom Session with a group of KIA Engineers/Electric vehicle specialist in South Korea with interpreters if necessary and troubleshoot a customers car as a group. This again would help train the Technician in Alabama while accessing the best resources around to solve the customers problem.

With Doctors able to perform complicated life or death operations on patients remotely with Medical Robots surely a car can be troubleshot remotely.
 

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In some of these cases you wonder why the Dealer doesn't contact a technical support team and hook the car up to diagnostics software and then the KIA Engineers/technicians can remotely access the car and walk them through repairs.

At work we had some sophisticated machines. Every great once in a while we would get stumped while trying to repair an uncommon and difficult problem. We would call the support line for the product and the technicians sometimes would have us hook our laptops up to the piece of equipment and through the internet run diagnostic test on the equipment with us and help us isolate the problem and eventually repair the equipment. Sometimes their Support would get stumped also but they had resources readily available to them we didn't have. We were able to fix the equipment get it back running and learn from them in the process.

I would be very surprised if KIA didn't have Technical Resources available to their Dealers and Technicians. It might cost them to access it thought.

I am editing this post to add another way a KIA Engineer can troubleshoot a car from Korea or any remote location. In our area's current situation our kids are all learning remotely from school. Their school uses an application called Zoom where the Teacher and class can all see each other and interact with each other. Seems a KIA Technician in say Alabama could start a Zoom Session with a group of KIA Engineers/Electric vehicle specialist in South Korea with interpreters if necessary and troubleshoot a customers car as a group. This again would help train the Technician in Alabama while accessing the best resources around to solve the customers problem.

With Doctors able to perform complicated life or death operations on patients remotely with Medical Robots surely a car can be troubleshot remotely.

That's what my dealer did a few years ago with my Sedona when they couldn't figure out what was making the check engine light always go off. They said they hooked the car up to the phone and somebody at the factory reprogramed the computer
 

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Discussion Starter #12
Update 2.5 months later the dealer still can’t figure out what’s wrong with it. Kia of America is going to buy it back under the lemon law and reimburse me minus the mileage deduction. Good riddance! My first Kia and probably my last for at least another 10 years. I know Kia has improved a lot over the last 10 years but i am going back to Subaru.
 

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Hope they gave you a loaner for 2.5 months. If not they owe you your car payments for 2.5 months if you financed it. If they didn't do anything for you they should give you all your money back that it cost you to buy the car.
 

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Discussion Starter #14
I had to rent a car for the 2.5 months and pay out of pocket but they are suppose to reimburse me when it’s all said and done. The nightmare won’t be over until I get all my car payments back and reimbursed for the rental car.
 
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