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I just traded in my 2018 Kia Niro Touring for a 2020 Niro PHEV EX on Monday 2 days ago. Didn't even move the car and it had Active air and P059F code. They pull into service and 20 minutes later say they just had to set something. 1 day later Tuesday it comes back and I had noticed EV/HEV and rear parking buttons next to shifter not working, which I figured a plug must not be connected because the dealer had ordered or received it that way with an interior light kit and the manufacturer installed it not the dealer. Brought right back in with only 112 miles on it and they almost didn't want to give me a loaner. I do field service work so a ride to an office won't cut it. They never got to it so far on Wednesday. Hopefully tomorrow.
 

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I think most states give you 3 days to change your mind...........
 

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my 2020 is struggling to get 37-38 MPG on the same trips that my 2018 was getting 43-46MPG. Now I have this air flap issue and the dealer is keeping my car for another day because they can't figure out the issue. WTF....?
After parts replacement I haven't had the message come back. That was around 300 miles ago. My car also seems to be getting much better fuel economy now. I have been seeing similar numbers to my 2017 LX. I now have a 2020 LXS. I will report back when I fuel up again. I just started a new tank of gas and still have 400+ miles to go.

The reason the dealer didn't replace my part initially was because the Air Flaps message wasn't coming up the second time I took the car in. The third time I took it in it was on and that's when they did the replacement. Hopefully your car gets fixed soon. I'm back to enjoying mine

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After parts replacement I haven't had the message come back. That was around 300 miles ago. My car also seems to be getting much better fuel economy now. I have been seeing similar numbers to my 2017 LX. I now have a 2020 LXS. I will report back when I fuel up again. I just started a new tank of gas and still have 400+ miles to go.

The reason the dealer didn't replace my part initially was because the Air Flaps message wasn't coming up the second time I took the car in. The third time I took it in it was on and that's when they did the replacement. Hopefully your car gets fixed soon. I'm back to enjoying mine

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They just replaced my flaps system and did a software update. They said it’s been hit and miss so far with solutions and they wouldn’t be surprised if I end up back in. Lol
 

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They just replaced my flaps system and did a software update. They said it’s been hit and miss so far with solutions and they wouldn’t be surprised if I end up back in. Lol
Ugh. Driving home after work today my car was giving me less MPG than usual. I didn't think twice because it was pretty windy outside and I was driving into the wind. I decided to go out to dinner and as soon as I turned my car on the Active Air Flaps check engine light came back on again. This will be my fourth time taking the car in for this issue. I'm not exactly happy with Kia at the moment. This issue is affecting the fuel economy of the vehicle and that's the reason I got the Niro in the first place. I will be taking my car to the dealer first thing Monday morning

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Keep track of the number of times it was in for the same complaint and the number of days it's out of service incase you have to use the lemon law.
 

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I'm already looking into this. I got all my documents in order and took note of the miles. I also saved all the pics of the light on that I took before leaving the car with the dealer. On Monday I'm basically going just to get all the records and make sure I'm not missing anything. I'm planning on sending Kia a letter as required to begin my lemon law claim

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Ranger20, thanks for starting this discussion. We purchased a new 2020 Kia Niro EX Premium PHEV on 10/10/2020 and regret it. Less than 2 days and 50 miles in I had the "Check Active Air Flap System" warning. How ridiculous that a well know and very widespread fault like this is not addressed by the manufacturer BEFORE the sale. The 1-800 people were well aware of the problem but could not answer even the most simple question. Q - Is the vehicle safe to drive? A - If you feel the vehicle is unsafe then don't drive it. Very cavalier but I suspect the rep was not proved detail and script. I have attempted to contact Kia directly and and also via the BBB. From what I see the dealer is also a victim. I am building my case for a Lemon Law return. How sad and quickly a large and exciting purchase goes wrong so quickly.
 

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Ranger20, thanks for starting this discussion. We purchased a new 2020 Kia Niro EX Premium PHEV on 10/10/2020 and regret it. Less than 2 days and 50 miles in I had the "Check Active Air Flap System" warning. How ridiculous that a well know and very widespread fault like this is not addressed by the manufacturer BEFORE the sale. The 1-800 people were well aware of the problem but could not answer even the most simple question. Q - Is the vehicle safe to drive? A - If you feel the vehicle is unsafe then don't drive it. Very cavalier but I suspect the rep was not proved detail and script. I have attempted to contact Kia directly and and also via the BBB. From what I see the dealer is also a victim. I am building my case for a Lemon Law return. How sad and quickly a large and exciting purchase goes wrong so quickly.
I completely understand your frustrations. I myself have taken the car in 3 separate times for the same issue. The last time they supposedly replaced the Air Flap System. I'm going to my dealer tomorrow morning for the 4th time. I will play this smart though and I will be requesting for copies of all the work done while I let them work on the car this 4th time. I did a lot of research on lemon law claims and as soon as you mention it to Kia or the dealer they will stop cooperating with you. You have to allow them to make three repair attempts at a minimum. The car is driveable with the issue it just affects fuel economy (which is the main selling point of the Niro) but isn't a safety issue. It should still qualify for the Lemon Law but look up the process for your state. In FL I have to notify Kia and proceed through the BBB Auto Line first. I will not be accepting a settlement of any kind via this route unless Kia really offers me what they should. I fully expect to fight via BBB Arbitration and rejecting the settlement and then contacting a Lemon Law attorney since Kia appears to be stingy when it comes to Lemon Law settlements. The whole process takes around 40 days so I've already started thinking about what other car I want to get. Definitely not a Kia. It's a shame because my 2017 Niro was perfect but my 2020 Niro has this issue. I'm gonna lose money anyhow as I already invested around $350 worth of accessories which I will not receive a penny for

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Maybe you should contact a lemon law lawyer first. At least hear what they have to say. Might save you a hassle if you let them handle it from the beginning????
 

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I completely understand your frustrations. I myself have taken the car in 3 separate times for the same issue. The last time they supposedly replaced the Air Flap System. I'm going to my dealer tomorrow morning for the 4th time. I will play this smart though and I will be requesting for copies of all the work done while I let them work on the car this 4th time. I did a lot of research on lemon law claims and as soon as you mention it to Kia or the dealer they will stop cooperating with you. You have to allow them to make three repair attempts at a minimum. The car is driveable with the issue it just affects fuel economy (which is the main selling point of the Niro) but isn't a safety issue. It should still qualify for the Lemon Law but look up the process for your state. In FL I have to notify Kia and proceed through the BBB Auto Line first. I will not be accepting a settlement of any kind via this route unless Kia really offers me what they should. I fully expect to fight via BBB Arbitration and rejecting the settlement and then contacting a Lemon Law attorney since Kia appears to be stingy when it comes to Lemon Law settlements. The whole process takes around 40 days so I've already started thinking about what other car I want to get. Definitely not a Kia. It's a shame because my 2017 Niro was perfect but my 2020 Niro has this issue. I'm gonna lose money anyhow as I already invested around $350 worth of accessories which I will not receive a penny for

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Thanks, good detail and advice here. It's real problem and also a matter of principle. All the joy is gone.
 

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Thanks, good detail and advice here. It's real problem and also a matter of principle. All the joy is gone.
And BTW the thing makes me sick sitting in the driveway.

Push for this in your potential settlement. Kia needs to put on their big boy pants and freeze further sales of this vehicle until the problems are sorted and owners/dealers compensated for the hassle. How stupid - you said it - yourself being a 2 time Kia customer, next purchase, "Definitely not a Kia"
 

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Maybe you should contact a lemon law lawyer first. At least hear what they have to say. Might save you a hassle if you let them handle it from the beginning????
Unfortunately FL being a Republican state sides with big businesses against the interests of consumers and requires people to go through the State of FL certified arbitration program (which Kia does through BBB Auto Line) before continuing the process. At least that's my understanding from my research so far. I will be contacting a Lemon Law office tomorrow just to see what they say

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Unfortunately FL being a Republican state sides with big businesses against the interests of consumers and requires people to go through the State of FL certified arbitration program (which Kia does through BBB Auto Line) before continuing the process. At least that's my understanding from my research so far. I will be contacting a Lemon Law office tomorrow just to see what they say

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I didn't know that. May not be Republican state much longer after all their screw ups.. Fellow Floridian here.
 

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During my lifetime politics don't seem to matter who's at the switch. Nothing changes - I see the mouth moving and feel the hand in my pocket- words are usually just that. KIA needs to do the right and simply sell a new car not infested with day one problems and respect their customers. I hope they get this. Lawyers will fight a matter of principal down to your last dollar.
 

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During my lifetime politics don't seem to matter who's at the switch. Nothing changes - I see the mouth moving and feel the hand in my pocket- words are usually just that. KIA needs to do the right and simply sell a new car not infested with day one problems and respect their customers. I hope they get this. Lawyers will fight a matter of principal down to your last dollar.
Lemon law attorney fees are paid for by the manufacturer in most states. I agree about Kia though. The only reason I got a 2020 Niro was because my 2017 Niro was incredible. It's crazy to see so many others here and around the internet expressing this same Air Flap Issue with the 2020 models without so much as a response from Kia

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Got my car back from the dealer after the fourth time. I was told the technician didn't recalibrate the system. Sounds like absolute BS to me. When the message comes back on I will be submitting my lemon law claim.

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I too visited the dealer today. During the visit the technician corresponded with Kia technicians in Cali. The issue is well know as is the course of action.

  • Check the mechanical operation of the flaps and verify most recent software version, if OK
  • Order the latest and most recent version of the actuator, replace the old and (this was stressed)
  • Update and refresh the software.
They say this will make the fix and I will update once all this happens.

However, there are still a few questions.

The fault remains in car memory until cleared and is displayed in car yet not displayed in the UVO app nor Kia portal?
The KIA App is only compatible with a few select (not defined) Android Smartphones? None of mine work.
The car's Make a Service Appointment (for example this issue) fails to actually contact the selected dealer?
SOP for faults like this is to be resolved by the Dealer prior to sale IF the dealer is notified?
Why was the Dealer not notified and still not notified nor customer contacted?
SOP for Dealer technicians is to resolve factory warranty issues gratis? This is stupid but that's the way it is?
With flaps not functional and open in the failed mode fuel mileage is significantly impacted. Shades of Dieselgate.
Does this vehicle have over the air updates?

I have attempted to contact Kia and expect answers.
 

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Does the vehicle have OTA updates? No. That's slowly coming to new vehicles, but to my knowledge Kia isn't there yet. My '18 Subaru had the ability to connect to my home WiFi and "update" something, but no update was ever made available for the year and a half I had the car. And my guess is it was only for the infotainment software. That we can download ourselves for our Niro, but I have to say that the last update broke message notifications from my iPhone to the car. But it was still worth getting the maps updated for free, if nothing else. Not getting my text messages on screen isn't that big a deal, and I can always plug the phone in and use CarPlay instead.
 

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I too visited the dealer today. During the visit the technician corresponded with Kia technicians in Cali. The issue is well know as is the course of action.

  • Check the mechanical operation of the flaps and verify most recent software version, if OK
  • Order the latest and most recent version of the actuator, replace the old and (this was stressed)
  • Update and refresh the software.
They say this will make the fix and I will update once all this happens.

However, there are still a few questions.

The fault remains in car memory until cleared and is displayed in car yet not displayed in the UVO app nor Kia portal?
The KIA App is only compatible with a few select (not defined) Android Smartphones? None of mine work.
The car's Make a Service Appointment (for example this issue) fails to actually contact the selected dealer?
SOP for faults like this is to be resolved by the Dealer prior to sale IF the dealer is notified?
Why was the Dealer not notified and still not notified nor customer contacted?
SOP for Dealer technicians is to resolve factory warranty issues gratis? This is stupid but that's the way it is?
With flaps not functional and open in the failed mode fuel mileage is significantly impacted. Shades of Dieselgate.
Does this vehicle have over the air updates?

I have attempted to contact Kia and expect answers.
Your dealer sounds a lot more on top of things than mine. Good to know. My car had the parts replaced but apparently not the software reset after replacement so hopefully they did it right this time. If the message does return though I'm doing a lemon law claim.

As far as fuel economy being impacted I can attest to that. My 2017 Niro LX HEV has a lifetime average of 47.5 mpg over 31k miles. In the same driving conditions this 2020 Niro LXS HEV has an average of 42.7mpg over 2.7k+ miles.

When the part was first changed I had just fueled up the car and I did get my highest mpg before I got the message again at 45.7mpg.

I sincerely hope my car is fixed.

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