I too visited the dealer today. During the visit the technician corresponded with Kia technicians in Cali. The issue is well know as is the course of action.
- Check the mechanical operation of the flaps and verify most recent software version, if OK
- Order the latest and most recent version of the actuator, replace the old and (this was stressed)
- Update and refresh the software.
They say this will make the fix and I will update once all this happens.
However, there are still a few questions.
The fault remains in car memory until cleared and is displayed in car yet not displayed in the UVO app nor Kia portal?
The KIA App is only compatible with a few select (not defined) Android Smartphones? None of mine work.
The car's Make a Service Appointment (for example this issue) fails to actually contact the selected dealer?
SOP for faults like this is to be resolved by the Dealer prior to sale IF the dealer is notified?
Why was the Dealer not notified and still not notified nor customer contacted?
SOP for Dealer technicians is to resolve factory warranty issues gratis? This is stupid but that's the way it is?
With flaps not functional and open in the failed mode fuel mileage is significantly impacted. Shades of Dieselgate.
Does this vehicle have over the air updates?
I have attempted to contact Kia and expect answers.