I test drove a lot of older model Niros before I decided to buy new. I bought a 2019 just before the 2020s were introduced in the US. I had the car for about a week when I experienced the first bing clunk. I'm a little old lady and it scared me so bad I pulled immediately off the road to see what I had hit. When I couldn't find any explanation, I just drove home and didn't say anything to anybody. A couple of days later my son borrowed my car; he brought it back saying there was something wrong with it because there was a terrible clunk and jerk when he started forward at a stop light, Then I knew it wasn't just me. When I took it back to the dealer for the new car checkup, I mentioned the problem and asked them to check it. I was told I would have to make a separate appointment. My dealer is an hour away and before I could get back again, we went into lockdown for the pandemic. I tried calling Kia national and they just referred me back to the dealer. Since I am at high risk and care for elderly parents who are at very high risk, I haven't been brave enough to go back again. The problem continues, specifically when there are quick changes from brake to accelerator (think braking for a stop light that turns green) or from reverse to drive. Either I have gotten more used to them or they are not as bad as the first one. I love everything else about my new car but this is AWFUL!