Related topic
For owners of Niro PHEV with USA specifications, Do you have this problem with UVOeco or the new Owners Portal:
Your car IS plugged in and even set upfor scheduled charging and you are able to remotely sync with your car from your smart phone app. Then you even get a text notice that charge was completed on schedule, BUT after not doing anything with your car for 2 days you can no longer remotely sync with your car??
The KIA “Help” desk can't contactit either and tells you that it went to sleep to save the battery. They will tell you that over the phone but will not put it in writing in the form of an eMail or otherwise.
Wait What?? The car is plugged in, the purpose of having it plugged in is to charge the battery on schedule like once a week.
So, you have someone you trust go to your garage and “wake up” your car by pressing start (yes they have the key). They confirm that the signal strength meter of the built in cel unit shows a strong signal, you confirm remotely that you can lock/unlock the doors and see the battery level etc. A few hours later you reconfirm that, BUT 2 days later again unable to contact it again.