Last Saturday I began receiving a Check Hybrid System fault (telling me to pull over and shut the vehicle off) on my Vehicle accompanied by an HEV fault on the dash and an orange check engine light.
The Warning message would come on every time the electric range would run out and the gas engine fired up.
I had previously been getting an intermittent orange check engine light - Code P0140 - O2 Sensor No Activity Detected Bank 1 Sensor 2.
So I ordered and replaced the downstream O2 Sensor Part No. 39210-03140 that I ordered over the internet for the cost of $100.85.
It fixed the intermittent P0140 fault and also the accompanying Check Hybrid System Fault Display.
The Dealer would have probably replaced under warranty but is 30 miles one way from my home - I would have had to leave the car for all day - so my wife would have had to follow me there and take me home and then make a return trip. They would have also had to been able to reproduce the fault and their closest open appointment is 2 months away.
All things considered easier to order the part and do the job myself in the comfort of my garage.
I am going to contact KIA Customer Service and see if they will reimburse me for the part cost as it was a warranty repair - the car couldn't be reliable driven long distances as it was and it would be 2 months before KIA Service at our Dealer could help me.
I am sure they will tell me to take a long walk off a short pier, but I am going to try anyway.
We have a great Dealership but with how popular KIA's are right now - the only Dealership within 100 miles - they are just overwhelmed through no fault of their own.
There really should be some type of remedy for the customer in these type situations where the only convenient Dealer is so overwhelmed it takes months to get an appointment.
Love KIA, Love our Dealership - they do a great job - they are just overwhelmed.
Updated: A KIA Customer Service Specialist did call me back and told me the part -Oxygen Sensor 39210-01340 is covered for a period of 5 years or 60,000 miles - so warranty was expired for this part. I did appreciate the Representatives calling me back, they were courteous and professional - I appreciated them calling me up and having a conversation with me about my concern.
The Warning message would come on every time the electric range would run out and the gas engine fired up.
I had previously been getting an intermittent orange check engine light - Code P0140 - O2 Sensor No Activity Detected Bank 1 Sensor 2.
So I ordered and replaced the downstream O2 Sensor Part No. 39210-03140 that I ordered over the internet for the cost of $100.85.
It fixed the intermittent P0140 fault and also the accompanying Check Hybrid System Fault Display.
The Dealer would have probably replaced under warranty but is 30 miles one way from my home - I would have had to leave the car for all day - so my wife would have had to follow me there and take me home and then make a return trip. They would have also had to been able to reproduce the fault and their closest open appointment is 2 months away.
All things considered easier to order the part and do the job myself in the comfort of my garage.
I am going to contact KIA Customer Service and see if they will reimburse me for the part cost as it was a warranty repair - the car couldn't be reliable driven long distances as it was and it would be 2 months before KIA Service at our Dealer could help me.
I am sure they will tell me to take a long walk off a short pier, but I am going to try anyway.
We have a great Dealership but with how popular KIA's are right now - the only Dealership within 100 miles - they are just overwhelmed through no fault of their own.
There really should be some type of remedy for the customer in these type situations where the only convenient Dealer is so overwhelmed it takes months to get an appointment.
Love KIA, Love our Dealership - they do a great job - they are just overwhelmed.
Updated: A KIA Customer Service Specialist did call me back and told me the part -Oxygen Sensor 39210-01340 is covered for a period of 5 years or 60,000 miles - so warranty was expired for this part. I did appreciate the Representatives calling me back, they were courteous and professional - I appreciated them calling me up and having a conversation with me about my concern.