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Discussion Starter · #1 · (Edited)
i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour

they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%

he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...

i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.

im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
 

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2019 NIRO PHEV EX
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Any service done at the Dealer will have a breakdown of the service and charges.

Once a customer has this, then he has a breakdown of the service he could actually discuss with the Dealer as well as an accurate understanding of what was done and the cost for each line item. Generally, the lowest time unit for labor is one hour.

Unfortunately, there are areas of our country where a Dealership with a Company Trained Skilled Automobile Technician will charge over $200 an hour.

To replace a washer the oil must be drained, and new oil put in. This requires 5 qts new synthetic/blend oil, old oil to be drained and disposed of (there is a fee for oil disposal), shop rags and supplies, use of the shops lift and inspection of the oil plug threads, bolt and a new washer.

 

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Discussion Starter · #3 · (Edited)
Unfortunately, there are areas of our country where a Dealership with a Company Trained Skilled Automobile Technician will charge over $200 an hour.

To replace a washer the oil must be drained, and new oil put in. This requires 5 qts new synthetic/blend oil, old oil to be drained and disposed of (there is a fee for oil disposal), shop rags and supplies, use of the shops lift and inspection of the oil plug threads, bolt and a new washer.
fair enough
 

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i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour

they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%

he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...

i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.

im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
Was this a brand new car purchased last August?
I don't think you will ever get a crush washer replaced under warranty.
The washer is worth more than 10cents and to replace the washer requires changing the oil - no reason why a quick lube shop could not do all of that for approx $60 - $80 including the cost of the washer.
 

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Discussion Starter · #5 · (Edited)
Was this a brand new car purchased last August?
I don't think you will ever get a crush washer replaced under warranty.
The washer is worth more than 10cents and to replace the washer requires changing the oil - no reason why a quick lube shop could not do all of that for approx $60 - $80 including the cost of the washer.
used. they said theres still 400 days left on the warranty.
 

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used. they said theres still 400 days left on the warranty.
before i even gave dealer the car to inspect it, i told the service advisor that i took it to valvoline for the oil change and he said its still covered under warranty as long as the plug wasnt messe with or didnt have damage.
so they KNEW beforehand i went somewhere else and that it would have a new oil filter and they gave me verbal approval of the warranty... and now all of a sudden the new filter is evidence of the plug being manipulated or the washer being changed? how can they flip flop like this?
What does the 400 day warranty cover?
Did you tell Valvoline about the oil leak because if so, they should have removed the plug to change the oil and charged you the $2 for the crush washer and done. The crush washer is not warranty just like brake friction material is not warranty.
 

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Discussion Starter · #7 · (Edited)
What does the 400 day warranty cover?
Did you tell Valvoline about the oil leak because if so, they should have removed the plug to change the oil and charged you the $2 for the crush washer and done. The crush washer is not warranty just like brake friction material is not warranty.
they said 400 days left on the bumper to bumper warranty.
 

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i told valvoline if they can replace the crush washer but they said they cant touch the drain plug because "the computer is telling us for your car model to only use the vacuum extractor and not touch the drain plug" i considered leaving and going to another oil place but i had just waited an hour
That is a bunch of bull on the part of Valvoline.
I would have went somewhere else.
If you wanted to actually attempt to get the warranty, you should have gone to the "dealer" that provided that coverage and let them do the oil change and maybe throw in the washer for "free". Oil change would certainly have cost more than Valvoline.
 

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Discussion Starter · #9 · (Edited)
That is a bunch of bull on the part of Valvoline.
I would have went somewhere else.
If you wanted to actually attempt to get the warranty, you should have gone to the "dealer" that provided that coverage and let them do the oil change and maybe throw in the washer for "free". Oil change would certainly have cost more than Valvoline.
idk
 

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I noticed my wife's car was starting to weep from the drain plug as I did the last oil change, but it got worse and started dripping onto the garage floor so I wanted to change the plug asap. I bought one with the magnet to collect any ferrous material and I managed to swap the plug out super quickly without having to drain the fresh synthetic oil I had just put in a week earlier. A proud moment indeed. :ROFLMAO:
 

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Sounds like ****.

Is this a good reason to go get gouged by a dealer for all service including oil changes, so they don't have this BS to fall back on later and waste time to the point its not worth fighting?

I am not returning to the dealer i bought the car from regardless; looking at service department reviews in my area.
 

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Discussion Starter · #13 · (Edited)
Sounds like ****.

Is this a good reason to go get gouged by a dealer for all service including oil changes, so they don't have this BS to fall back on later and waste time to the point its not worth fighting?

I am not returning to the dealer i bought the car from regardless; looking at service department reviews in my area.
i asked mechanics on reddit, they all agree with you its BS. some said get a lawyer. i asked someone from upper management to call me its been 2 days.
 

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i asked mechanics on reddit, they all agree with you its BS. some said get a lawyer. i asked someone from upper management to call me its been 2 days.

someone on reddit said its illegal for the dealer to force you to use their routine maintenance services in order to not void the warranty... so theres that.

i made it clear to advisor i dont want to authorize outside of warranty repairs, so idk why they did it, right before i gave him the car i kept asking how much for sure 100% and he said as of now its $0 and he got a pen and wrote $0 on the contract (the one customer signs right before handing the keys)..
on my way to my house, he later called me saying it might be out of warranty he wasnt sure, he asked me if i wanted to continue, i said do what you think is best, but i couldnt totally understand him about why it might not be under warranty, there was a lot of noise...
he texted me apologizing for being so fast the service shortly after 1st call and now saying its $200
in a follow up call, i told him i could not hear him last call and asked him to explain why im being charged $200 now. people dont apologize when they do good things, only when they mess up. manager didnt care to hear me out.
i will now stand my ground and say i never authorized anything out of warranty and that contract i signed giving them the car where he wrote $0 is proof.
Getting a lawyer to send them a letter would probably do it. But how much are you going to spend there? and then you dont want to go back there either way, no?

You could do what I did when Nissan broke the clock spring on wy wifes versa doing an airbag recall and told us it would cost us $600. Write a single concise, brief bad review and post it everywhere applicable. They'll send you the money from their extra warranty funds after trying to get you to pay less a few times. Then they'll start hounding you to take the reviews down. They still call my wife sometimes.... what can i say, they rounded down to the dollar when reimbursing me finally, so they still owe me by my math...

At some point the money is worth far less than the stress. It may feel like a loss, but if you're not tight, you probably are better off walking with your head high and your stress lower.
 

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Discussion Starter · #16 · (Edited)
Getting a lawyer to send them a letter would probably do it. But how much are you going to spend there? and then you dont want to go back there either way, no?

You could do what I did when Nissan broke the clock spring on wy wifes versa doing an airbag recall and told us it would cost us $600. Write a single concise, brief bad review and post it everywhere applicable. They'll send you the money from their extra warranty funds after trying to get you to pay less a few times. Then they'll start hounding you to take the reviews down. They still call my wife sometimes.... what can i say, they rounded down to the dollar when reimbursing me finally, so they still owe me by my math...

At some point the money is worth far less than the stress. It may feel like a loss, but if you're not tight, you probably are better off walking with your head high and your stress lower.
thanks for the insight and idea.
 

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thanks for the insight and idea. My lawyer is calling me later today. We will see what happen, its $30 for the first phone call or letter so I figured why not try.


Not sure which route I'll take in terms of letter or phone number. I like the idea of a call as they can't delete it like an email, but I figure they wojldnt be dumb enough to be ignoring or deleting a lawyers email

Also wondering who to contact at the company as the general manager of the dealership was super rude and didn't want to help at all, didn't offer any discount and was basically mocking me.
Need the general manager or better yet, the owner.
 

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1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watche mant court cases on TV and on Line, and from those experiences I believe your case would be very hard to prove.

Just a note: I've worked for Car Dealerships and tried to treat customers as I would want to be treated! One BMW Dealership I told the German owner I would only take the Service Director's position if it were under contract, because I heard that he was crook. I hadn't had a contract, I would have been out of a job, on the spot. I did however move regularly. Ii worked for many New Car Dealerships, even Friends that owned Dealerships and none of them were honest over my 30 some years in the Car business and that is why I went into the ministry, where I could Trust Jesus: and He has proven Himself over the yaers!!

2. Unless what you told the Car Dealer was written on the Work Order, it is a: "I said/ He said / I said." Always get everything said or agreed upon, on the Work Order, that you want, OR do not want to be done. If you have an issue like the car won't start, making a noise, or whatever: DO not say: I think it is _ _ _ _ _ _ _ _. " Do not diagnose the problem, because the Dealer will then fix what you think was the issue and charge for checking it out.

Remember: When it comes to work bein done at a Car Dealership: If it ain't in writin: it won't fly in court!
 

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Seems to be a lot of energy is being expended in the pursuit of $200. Having the car's oil sucked out by Valvoline clearly muddied the waters, especially if the vehicle was dripping oil prior to the Valvoline visit. Why didn't the oil suckers pursue the oil leaking from the drain plug/crush washer? Are they not vigilant, or were they instructed to overlook it? An establishment that routinely changes oil and filters should clearly have seen the oil leakage and advised the customer that it needs to be addressed. If the crush washer was replaced then and there then this would be a non-issue. Having the oil changed by Valvoline also doesn't make up for missing the maintenance service interval--many establishments have their computers hooked up to databases like Carfax and one can see the dates that the vehicle was serviced.

Am hoping that the OPs attorney has some experience dealing with vehicles and will advise his client accordingly.
 

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i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour

they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%

he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...

i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.

im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watched many
i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour

they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%

he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...

i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.

im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watche mant court cases on TV and on Line, and from those experiences I believe your case would be very hard to prove.

Just a note: I've worked for Car Dealerships and tried to treat customers as I would want to be treated! One BMW Dealership I told the German owner I would only take the Service Director's position if it were under contract, because I heard that he was crook. I hadn't had a contract, I would have been out of a job, on the spot. I did however move regularly. Ii worked for many New Car Dealerships, even Friends that owned Dealerships and none of them were honest over my 30 some years in the Car business and that is why I went into the ministry, where I could Trust Jesus: and He has proven Himself over the yaers!!

2. Unless what you told the Car Dealer was written on the Work Order, it is a: "I said/ He said / I said." Always get everything said or agreed upon, on the Work Order, that you want, OR do not want to be done. If you have an issue like the car won't start, making a noise, or whatever: DO not say: I think it is _ _ _ _ _ _ _ _. " Do not diagnose the problem, because the Dealer will then fix what you think was the issue and charge for checking it out. Read what you are signing for! If you don't agree with what's on the Work order: ADD or Detract what you agree with. Then sign!

Remember: When it comes to work bein done at a Car Dealership: If it aint in writin: it aint fly in court!
 
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