i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour
they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%
he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...
i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.
im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watched many
i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour
they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%
he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...
i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.
im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watche mant court cases on TV and on Line, and from those experiences I believe your case would be very hard to prove.
Just a note: I've worked for Car Dealerships and tried to treat customers as I would want to be treated! One BMW Dealership I told the German owner I would only take the Service Director's position if it were under contract, because I heard that he was crook. I hadn't had a contract, I would have been out of a job, on the spot. I did however move regularly. Ii worked for many New Car Dealerships, even Friends that owned Dealerships and none of them were honest over my 30 some years in the Car business and that is why I went into the ministry, where I could Trust Jesus: and He has proven Himself over the yaers!!
2. Unless what you told the Car Dealer was written on the Work Order, it is a: "I said/ He said / I said." Always get everything said or agreed upon, on the Work Order, that you want, OR do not want to be done. If you have an issue like the car won't start, making a noise, or whatever: DO not say: I think it is _ _ _ _ _ _ _ _. " Do not diagnose the problem, because the Dealer will then fix what you think was the issue and charge for checking it out. Read what you are signing for! If you don't agree with what's on the Work order: ADD or Detract what you agree with. Then sign!
Remember: When it comes to work bein done at a Car Dealership: If it aint in writin: it aint fly in court!
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