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Discussion Starter · #21 · (Edited)
$200 total.

dealer charged me $150 for labor (i think its listed as 1.5 hours?), but my dash cam caught that it entered and exited the mechanics bay after 38 minutes of work. before that it seems they were charging for "labor" as it sat in the garage parked.
 

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Discussion Starter · #22 · (Edited)
Seems to be a lot of energy is being expended in the pursuit of $200. Having the car's oil sucked out by Valvoline clearly muddied the waters, especially if the vehicle was dripping oil prior to the Valvoline visit. Why didn't the oil suckers pursue the oil leaking from the drain plug/crush washer? Are they not vigilant, or were they instructed to overlook it? An establishment that routinely changes oil and filters should clearly have seen the oil leakage and advised the customer that it needs to be addressed. If the crush washer was replaced then and there then this would be a non-issue. Having the oil changed by Valvoline also doesn't make up for missing the maintenance service interval--many establishments have their computers hooked up to databases like Carfax and one can see the dates that the vehicle was serviced.

Am hoping that the OPs attorney has some experience dealing with vehicles and will advise his client accordingly.
i agree its a lot of energy but they treated me very poorly not all about money.
 

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Discussion Starter · #23 · (Edited)
1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watched many

1. From a legal standpoint: you would have to prove beyond a reasonable doubt that the drain plug was not removed by the Quick lube. You would have had to watch the oil change process, with your own eyes, to be able to swear in a court that the plug was not removed. The Valvoline quick lube saying they did not remove the drain plug is hear say, unless it is put into a sworn deposition. or sworn to in testimony, in Court. In today's World, people will lie to protect their own and the company's a_ _ es. It is hard to win a lawsuit, when there is a third party involved! Sure a lawyer will be glad to take your money, because he says: I think you have a good case." But in reality: you don't. IF you had the oil change done by the Car Dealer, you would have a case.
In my early years 'in the US Navy, I sat on jury duty. I've had my own cases, when testifying against a New Car Dealership that I worked for, go before the courts. I've watche mant court cases on TV and on Line, and from those experiences I believe your case would be very hard to prove.

Just a note: I've worked for Car Dealerships and tried to treat customers as I would want to be treated! One BMW Dealership I told the German owner I would only take the Service Director's position if it were under contract, because I heard that he was crook. I hadn't had a contract, I would have been out of a job, on the spot. I did however move regularly. Ii worked for many New Car Dealerships, even Friends that owned Dealerships and none of them were honest over my 30 some years in the Car business and that is why I went into the ministry, where I could Trust Jesus: and He has proven Himself over the yaers!!

2. Unless what you told the Car Dealer was written on the Work Order, it is a: "I said/ He said / I said." Always get everything said or agreed upon, on the Work Order, that you want, OR do not want to be done. If you have an issue like the car won't start, making a noise, or whatever: DO not say: I think it is _ _ _ _ _ _ _ _. " Do not diagnose the problem, because the Dealer will then fix what you think was the issue and charge for checking it out. Read what you are signing for! If you don't agree with what's on the Work order: ADD or Detract what you agree with. Then sign!

Remember: When it comes to work bein done at a Car Dealership: If it aint in writin: it aint fly in court!
thanks for your point of view, respect it. agree, lawsuit would be hard. hoping lawyer could get me a refund.
i appreciate your tip of the work order i will definitely note that.
 

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$200 total.

dealer charged me $150 for labor (i think its listed as 1.5 hours?), but my dash cam caught that it entered and exited the mechanics bay after 38 minutes of work. before that it seems they were charging for "labor" as it sat in the garage parked. it is only 1.5 hours when you combine when its parked in the the garage PLUS the mechanics 38 minutes. they also waited 30 minutes to call me to tell me its done. nice way to stretch it all out to make it seem like a long hard labor cost.
Unfortunately it doesn't matter how long they actually worked on the car, they charge what the book says it takes to complete the job.
 

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i posted recently that the car was leaking very little oil every now and then from drain plug. no worries, ill just take it to the dealer i just bought it last august...
they originally warned me service could take over a week. then the guy calls me less than an hour

they claim the warranty is voided because "they believe another mechanic may have tampered with it" even though no one ever touched that plug, and i know that 100%

he also messaged me and says (word for word)...
"i feel bad we looked at it and completed it so fast but we are all done with it i had no idea they would have jumped on it so quiick, total is $200" hes basically apologizing... becuase he knows hes trying to steal from me
he tells me over the phone all they did was change the washer that was missing...
as you guys suggested. well .... now they want to charge me $200 for a 10 cent washer and "diagnostic" that all was faster than any service in the history of services...

i explain to the manager how valvoline who changed the oil used a vacuum and never touched the plug... he says "he doesnt know that. theres a new filter on it" i said filter has nothing to do with the plug, a new filter is not evidence that the plug was ever touched. but they say that is their evidence - the new filter means the plug was messed with by someone else...
the manager didnt want to hear me out, had no defense when i explain the plug was never touched and that it may have been a slow leak getting worse since i got the car... he also suggested if it was a result of the dealer not properly installing the washer, it would have leaked since day 1 of when i got it, but it was probably WAS leaking just it got worse and noticable recently.

im taking this up to the corporate service managers now... if you guys have any ideas, let me know..
If you bought the car as a pre-owned vehicle, you cannot know who changed the oil before you got it. If you noticed oil spots on the surface below the car, you should have asked the dealer to give you just an estimate to repair the oil leak, and to show you where it was coming from, while the car was on the lift. Another option: you could have taken it to another service provider, like an Independent garage and asked them to put the car on a lift and to show you where the oil was coming from while the car was on the lift, all the while you are watching the car go up in the air, which may have cost you $20 or nothing. If none of that was possible, jack up the car, put jack stands under the front and rear suspension points and crawl under the car and look for yourself.
In any case, the energy spent, and stress related, is going to shorten your life in some manner! Is it really worth $200 dollars, to end up in a hospital after a Heart Attack or other stress related issue?
chalk it up to a $200 lesson i what not to do!!!
 

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Discussion Starter · #27 ·
If you bought the car as a pre-owned vehicle, you cannot know who changed the oil before you got it. If you noticed oil spots on the surface below the car, you should have asked the dealer to give you just an estimate to repair the oil leak, and to show you where it was coming from, while the car was on the lift. Another option: you could have taken it to another service provider, like an Independent garage and asked them to put the car on a lift and to show you where the oil was coming from while the car was on the lift, all the while you are watching the car go up in the air, which may have cost you $20 or nothing. If none of that was possible, jack up the car, put jack stands under the front and rear suspension points and crawl under the car and look for yourself.
In any case, the energy spent, and stress related, is going to shorten your life in some manner! Is it really worth $200 dollars, to end up in a hospital after a Heart Attack or other stress related issue?
chalk it up to a $200 lesson i what not to do!!!
I agree. I have to relax more.

Will be changing my own oil in the future to avoid any of this.
 
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