Thank you so much for sharing. I will be scheduling a service appointment and I will be giving them the handout. I've been driving the car for the past 6 months with the noise and I knew it wasnt normal. I was told it's "just how the brakes are." I'm glad I will have a chance to get it fixed
No problem
My Nero has been at the shop for a little over a week. They called me a day after I dropped it off to tell me that yes, the Tab did apply to my car as suspected and they will be replacing the clutch pack.
They estimated about 3 weeks to do the job because the clutch pack isn't something they normally stock and it ships from overseas. Secondly, it takes a decent amount of time, and they only have one person who is certified at that dealer to do the work. They did give me a loaner which was very nice and have provided me updates along the way.
Sidenote: I owned a VW passat TDI prior to the nero which also had a DSG. DSG transmissions are basically a manual (standard) transmission with a mechatronics system that automatically engages and disengages the clutch(s) as needed. This is amazing that they used such a transmission in the Nero because they increase MPG as well as smooth the acceleration. The only issue with DSG transmissions is that the clutch pack is a "wear item" much like in a standard transmission. The key though with this TSB is that it should not be "worn" at only 7000-10000 miles unless the clutch material, or the springs are faulty and not applying the right amount of pressure which could lead to premature wear. Obviously there is a revision that fixes these issues and that is what the TSB is all about. That said... Don't be surprised if at around 150k
-200k miles the clutch pack needs to be replaced as a wear and tear item. The best thing you can do to extend its life is flush / change the transmission fluid every 30,000 miles religiously. It helps to prevent breakdown of the clutch.
Anyway hope this all helps!