Someone else here reported the same issue. A search might find the thread.
I think this might be the thread / post you're thinking of.Someone else here reported the same issue. A search might find the thread.
Dealership just called and said the rear suspension was so bad that they were replacing the rear tires after 4500 miles. They advised the rear suspension was so out of alignment that they contacted KIA because they had never seen anything like it before. They are going to replace any parts that need it and realign everything. Hopefully this was just a car built on a Friday and its not going to be indicative of the overall quality.
What is the manufacture date for your Niro (you can find this on a sticker on the door jamb for the driver's door)? There is a TSB for the HEV for rear lower control arm replacement for cars manufactured from September 26, 2017 through January 22, 2018 (scroll to page 3 from that link and expand the one described as "July 16, 2018 MANUFACTURER COMMUNICATION NUMBER: TSBCHA089_R2"). That's probably not your situation, because it describes the complaint as a rubbing sound instead of an alignment problem, and it looks like you're driving a PHEV instead of an HEV. Still, if your car was manufactured at about that time, it might be worth pursuing.Watch out for Niro rear wheel misalignment - which you may not discover until they refuse to rotate your tires because they're worn out! This happened to me at my recent 15,000-mile service on my 2018 Niro PHEV.
I don't believe Kia treated me fairly, especially as this resulted from a fault with the original vehicle, regardless of where it got fixed. Does anyone have any ideas for recourse?
When you go to your dealer for you oil change and have them check your rear wheels, bring a print out of some of these posts that have to do with the rear wheel issue. The dealer may take you more seriously when they know you are a well informed customer and be less likely to give you a BS answer.I am noticing visually that my rear wheels appear to be towing out slightly. I'll have to keep an eye on the tires at my next oil change and rotation.
No, dealers do not check alignment on new cars. I doubt manufacturers do except for random QA.
TSBs will not show up on a recall check.
I just had the same problem - but it was far worse. One of the tyres started loosing air - we thought it was a slow puncture and took it into the tyre shop to fix. They took one look at it and said the car was not road worthy. On inspection both rear tyres (inside edge) were worn down to the fibres - the tyre shop said we were lucky they had not already blown. This was after 12,000 miles.
The tyres looked identical to the ones in the photo's above (but worse). We took it into Kia and they fixed and replaced the tyres under warranty - so there is clearly a known issue with the PHEV. I suspect it's the weight of the batteries and they are using a standard Niro setup which is not correct.
When was the build date (can find that on the information plate on the inside edge of driver side door jamb; it will be a month and a date -- such as 12/18)?Late March 2018, I purchased a new 2018 Niro PHEV from Jim Butler Kia in Chesterfield, MO. About a month (?) later Butler Kia calls me and says I need to get something replaced on the rear suspension. (I am traveling in my motorcoach and my Niro is at my house in FL, along with the service records.). Anyways, Butler Kia says get it fixed ASAP. When I got back to my Florida house, I called the Kia dealer about 15 miles away. They know NOTHING about this. So, I call Butler back and they told me about the Kia Niro service advisory 343 (or maybe it was 303). Butler Kia said the problem was with the rear tires striking the suspension causing tire wear. Was this repair done on your PHEV?
Bottom line, perhaps this is something you can run with. Searching online for that service advisory might be a good idea, too. If you need more info, PM me, I should be home 5/05.
BTW, I think Kia, as a company, REALLY SUCKS, and is just barely above Tesla. I have had several “discussions” with them and they don’t know **** about anything and couldn’t care less.