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I have 2019 Plug-In Hybrid Kia Niro EX with 4,500 miles and is 3 months old. The first symptoms were 4 warning lights including the check engine light flashing, the hybrid system failure, a flashing EV light and a flashing small car light near the EV light.

Starting April 17 now in it's 2 week mark still at the dealer with one brief return to me there originally was a loose wiring harness connection that hadn't been clicked in properly. I had the car for less than 20 minutes and had to return it to the dealer. But now, they think the electric fuel pump needs to be replaced. The same lights re-appeared. The worse of it the dealer is being told the part won't be shipped until May 20. And frankly I don't know if they'll have actually fixed the vehicle.

I've contacted the Kia Consumer Assistance to ask for expediting help as this is not acceptable in my opinion. I'm awaiting a response.
 

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It sounds like the car was still drivable? If so, this would be an improvement over the experience some others have reported when there was a hybrid system failure. Was there a message that actually said "Emergency Mode"? I don't recall hearing about anyone else needing to replace a fuel pump (yet).


Did they give you a loaner while your car is in the shop?
 

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Yes the car is still drivable but at best it runs in emergency mode, the small car light next to the EV light starts flashing that indicates emergency mode. It was the electric water pump. There was none to be found and finally they had to tear apart a new car in inventory in stock to get the part needed, as the part was not available in the U.S. It was in a container on the way from Korea, and no other parts seemed to be available. This was a very frustrating experience from Kia Consumer Assistance, they were no help at all. It was only my dealer when I went to see the owner, that suggested the idea of getting the part out of a new car they had in stock. Bravo to the dealer. In face I think the Kia Consumer Assistance only did one thing, and that was send me information to file a complaint regarding the possibility of using the lemon law in California as it would have taken effect if we had waited for the part to come from Korea.

The car now has about 10 days of driving with the replaced electric water pump without incident.
 

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Glad to hear it sounds like it is fixed! (Knock on wood.) I hope the dealer at least supplied you with a nice loaner car?
 

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I have the same issues as Lake Sonoma Guy. Our 3 month old 2019 Niro PHEV also needs an electric water pump. It is also backordered and they have no idea when it will be available. I spoke to KIA customer service and they said it could take anywhere from 3 days to 6 months. Yes, MONTHS.

I have some serious buyer's remorse right now.

I really loved this car but if a critical part is going to fail at 3 months (under 2000 miles) and the manufacturer doesn't have parts available, there's no point to buying this car. So disappointing.

The service department said that the car was not safe to drive and gave us a loaner.
 

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I'd think Kia would steal a water pump off the assembly line and air ship it to you rather than loan you a car for 6 months.
 

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I'd think Kia would steal a water pump off the assembly line and air ship it to you rather than loan you a car for 6 months.

I think your thinking that they have an assembly line running all the time to make these cars. Likely they have a modular line and they make them in batches, so 2-3 times in a year there will be a run of 10,000 vehicles then the line is changed over to run a different model that might be made on a simular fame setup. So parts might not be availible for a vehicle until the next production run.
 

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Regarding the lack of parts....
CAREFULLY peel off the KIA emblem (trunk or hood). Does it have the T(esla) logo under it?
I bought the Niro PHEV to use for the long stretches the Tesla is in the shop. Stupid me.
 

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I have the same issues as Lake Sonoma Guy. Our 3 month old 2019 Niro PHEV also needs an electric water pump. It is also backordered and they have no idea when it will be available. I spoke to KIA customer service and they said it could take anywhere from 3 days to 6 months. Yes, MONTHS.

I have some serious buyer's remorse right now.

I really loved this car but if a critical part is going to fail at 3 months (under 2000 miles) and the manufacturer doesn't have parts available, there's no point to buying this car. So disappointing.

The service department said that the car was not safe to drive and gave us a loaner.
Update:
Got my car back from the shop today. Exactly 3 weeks since it went in.
Seems to work fine so far...

I hope that it's not going to be like this for every repair.
 

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Discussion Starter #10
Don't know where you live but look into your lemon law in your state. It helped me get the part here faster, they indeed took the water pump out of another new stock car since the car time in the shop would have exceeded 30 days, which in California, is the legal limit.
 

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I'm in the same boat with my 2019 HEV with 3000 miles on it. Been in the shop for 2 and a half weeks. I spent 6 hours at the dealer while they diagnosed it before they gave me a Forte loaner (I want my Niro back...). They're also saying it's a failure in the electric water pump, and that it is backordered. Last I heard it has a ship date of next week, giving them a few days to receive it and replace it before it's a legally a lemon.

I hadn't considered telling them to just grab one from another car. Maybe I'll suggest that next time I hear from them. It would seem that their choices are:

1. Take over 30 days and then have a lemon law case where they trade my car for one of the new ones, and have to sell it used for significantly less
2. Put one of the new cars on hold for a couple weeks, put the part in my car, and then when they get the new one they can still sell the other car at full price.

Seems like #2 is a no brainer...though my guess is they're hoping for an option 3 where they get my car back to me after 29 days and hope nothing else happens to it for the next 9 months.
 

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Lake Sonoma Guy, Lucy & Mallio: Thanks for sharing your experiences. Have your Niros been fine since replacing the water pump?

My 2019 PHEV Niro has given me a similar message after only 2 wks and 500 miles. Just dropped it off at dealer this afternoon. I suspect I may have a water pump failure too. Given that there are at least three 2019 PHEVs with similar problems and no similar posts here are prior to 9/2019 I'm wondering if they had a run of bad water pumps.

Mine was build in Feb 2019 Could you share with me when your car was built (on info plaque inside drivers door, lower right hand corner.

Thank you
 

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My 2019 PHEV was manufactured 11/18 (purchased 6/15/19). I have over 8000 miles on it and no issues whatsoever. Seems like I managed to skirt that bad run of water pumps since it seems like they fail pretty soon after being put into service.
 

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I will note that mine is the HEV, not the PHEV, if it matters, I'm sure they share most parts though.

Built 01/19, purchased 04/19.

It does seem like there might have been a bad run, but luckily they seem to fail quickly. Just sucks that they seem to be constantly back ordered, so it can take forever to get it fixed. And it's a very important part and ignoring it could cause a lot of damage.
 

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I will note that mine is the HEV, not the PHEV, if it matters, I'm sure they share most parts though.

Built 01/19, purchased 04/19.

It does seem like there might have been a bad run, but luckily they seem to fail quickly. Just sucks that they seem to be constantly back ordered, so it can take forever to get it fixed. And it's a very important part and ignoring it could cause a lot of damage.
Yes it seem quite logical that the water pump part is the same on all Niros with the 1.6L ICE.
Did your dealer wait for a new part to arrive or did they "borrow" one from a car already on the lot?
Perhaps I'm now paranoid but I'd wonder if borrowing from a car of the lot with a similar build date would potentially set one up for the same problem. :eek: Any issues since?
Thanks!
 

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I will note that mine is the HEV, not the PHEV, if it matters, I'm sure they share most parts though.

Built 01/19, purchased 04/19.

It does seem like there might have been a bad run, but luckily they seem to fail quickly. Just sucks that they seem to be constantly back ordered, so it can take forever to get it fixed. And it's a very important part and ignoring it could cause a lot of damage.
Mine was built in March, leased in May, just over 5100 miles now with no issues. It does sound like there was likely some bad pumps in the mix.
 

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Well, my shade tree mechanical diagnosis appears to have been erroneous! :eek:

Instead it appears to have been a relatively simple grounding fault. After my new Niro threw "Hybrid System Failure" / "do not Drive" alert. I cautiously drove it home w/o any problem -- about 5 miles. Called Kia road side service ; they sent tow truck & hauled it off to the dealer. Dealer's service dept checks things out, determined that there were no serious problems & reset system. They drive it a short ways with no problems. They recharged it. As they drove away from charger, same warning code came up again. Recheck things, again no serious errors but Kia tells em to "improve ground points". Dealer says that means there was something interfering with grounding & blamed it on paint. They "improved" the grounding points. Seems fine but have only driven about 15 miles since I got it back.

Hopefully the electric water pump issue is a outlier and most of us never have to contend with it.

Thankful kudos to my dealer's service department who got right on it even though they said they were to busy to attend to it the 1st day. :x (They darn well should have, dead car with 500 miles on it now has my wife paranoid :mad:)

Moral of story: Our Niros are electronically very complex and potentially subject to all manner of electrical gremlins. Hopefully my situation is correctly diagnosed and a rare one.
 

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Lake Sonoma Guy, Lucy & Mallio: Thanks for sharing your experiences. Have your Niros been fine since replacing the water pump?

My 2019 PHEV Niro has given me a similar message after only 2 wks and 500 miles. Just dropped it off at dealer this afternoon. I suspect I may have a water pump failure too. Given that there are at least three 2019 PHEVs with similar problems and no similar posts here are prior to 9/2019 I'm wondering if they had a run of bad water pumps.

Mine was build in Feb 2019 Could you share with me when your car was built (on info plaque inside drivers door, lower right hand corner.

Thank you
Hey Dovidan,
My PHEV was manufactured 12/18. It's fine since replacing the water pump UNTIL TODAY. :(
Today's issue seems to be unrelated to the water pump but who knows. It's an issue with the Engine Control System according to the alert that came on my car's screen. Calling to make a service appointment right now.

I hope they can get a replacement part for you within a reasonable time!
 
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