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Does anyone know of a way to reach technical support from Kia when the dealer can not answer the question? I have tried the customer service number and they can not answer the question and do not refer me to someone who can.
 

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Don't know if this will help, but the only thing I could find was a subscription-based page that is largely tailored towards technicians; however, it looks to have access to service manuals and technical information. Looks like $19 gets you 72 hours of access: https://kiatechinfo.snapon.com/default.aspx
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Have you posted the question on the forum?
 

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If you have some questions about the Niro EV, or other EVs, I may be able to help. You can find me on Facebook and YouTube.
 
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