[Capt]

Hello folks,I purchased a Niro FE with 51 miles from my wife as a 20-year anniversary present... had great gas mileage to and from work plenty of room very nice looking vehicle so we decided to take it for a spin during the Memorial Day weekend about a 300-mile round trip we average about 50 miles per gallon.. then all of a sudden a few miles from the house disaster struck total meltdown all these lights came on at the same time the hybrid system warning,ready indicator blinking,malfunction indicator charging system the AC system. We called the service department Monday but they were closed because it was a Holiday.. took it Tuesday morning went over all that happen to the vehicle long story short no one knew exactly what went wrong with the vehicle they were perplexed.. my service rep indicated that they were calling an engineer. Was getting conflicting stories?finally the first service rep after calling repeatedly gave me a case number and refer me to Kia consumer which now they're handling it the gentleman seemed eager to help so we see what happens will keep you guys posted and they did provide a car which we are traveling in right now thanks and best regards to all

 

[PAULRIDES]

That makes 3 or 4 serious things reported on this FORUM.

Beginning to look Not To Good for NIRO. However, so far I am OK with mine at something over 4500 miles.

 

[Capt]

I thought it'd be a good idea considering I have a monster truck F-350 four wheel drive 8 foot bed V10 never had any problem with that Beast except regular maintenance... FE i purchase for my wife was a beautiful red one she really did enjoy it good luck on yours...

 

[reiner99]

I am at 6500 KM on mine, and it is performing very well so far. Hopefully I don't encounter a problem such as yours. Good Luck.

 

[Capt]

Thanks I'm glad at least yours is driving well... still waiting to hear what Kia consumer has to say..? enjoy

 

[Nero]

So it suddenly died in the middle of the road just like that? That sounds dangerous. I'm glad you are ok and please keep us updated on the response from KIA. I just got mine and so far so good.

 

[Capt]

Just for clarification it didn't die in the middle of the road it just had complete electrical meltdown while still running on the freeway... it was very scary indeed not knowing what was going on... they upgraded the car from a Hyundai to a Jeep now just to get around in... yes we'll keep you all posted on what Kia consumer has to say... good luck on your purchase enjoy

 

[NJ Niro]

Just for clarification it didn't die in the middle of the road it just had complete electrical meltdown while still running on the freeway... it was very scary indeed not knowing what was going on... they upgraded the car from a Hyundai to a Jeep now just to get around in... yes we'll keep you all posted on what Kia consumer has to say... good luck on your purchase enjoy

A KIA dealership gave you a Hyundai and then a Jeep as a loaner??? That's bizarre.

 

[Capt]

The KIA dealership that I went to has an agreement with Enterprise so I upgraded to the jeep.

 

[PAULRIDES]

Has there been any input or resolution on your car? (fix maybe)

I guess not since you have not reported anything, just wondering.

 

[Capt]

Received an email from Kia corporate office they are requiring certain documents to be sent back to them for review. note!! Make sure you have all your documents in order DMV purchase price contract Service date dropped off and outcome make sure you keep your records accurate to better facilitate the process... to be continued

 

[Capt]

May 30th is when we took the vehicle in for repairs.. Repaired on June 16th.. that's 17 days later... I have not read the repair order but my wife said it was like 15 pages long... Which at first they didn't want to give her they just wanted to show zero amount due because it was under warranty. This my fellow owners is the worst dealings I've ever had with any Corporation ...Kia consumer has totally blown us off we're very dissatisfied with the way they handled this situation which could have been easily rectified .Now 21 days later and still no direct response from Kia for any resolution ... icing on the cake Today we get a call from Enterprise that the rental car must be returned today or else is going to come out of our pockets because the vehicle was fixed on the 16th of June and all this time we've been waiting for Kia consumer to address our concerns and what they were going to do about it.. is our vehicle going to be marked ? resale value going to go down (lemon) if we have to sell or trade in concerns.... this is very unfortunate considering this was my wife's 20-year anniversary present wish you guys all the best with your Kia...

 

[Capt]

Update I just actually received a phone call first phone call in 22 days and an e-mail from Kia escalate case representative according to the email they want to provide Goodwill for the inconvenience ... with possibly making a car payment in an effort to keep one satisfied now it seems they want to make an effort.. now that I have my vehicle I get a response I don't get it but anyways we'll see what happens happy huntings with your Niro