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Hi
I just had this happen to me after 2 months of no problems. I cant see any yellow cable under the hood or in the manual. Can you tell me what page its on in the manual.
The charging connector release is actually orange on my car. There is a poor image of it on page H13 of the main manual. I've attached a photo of mine. Hope that helps.
 

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Just a quick update. They took the Niro for 3 days to try to track down the original problem with charging.

They identified a wiring harness in the charging system that had faulty resistance. It's been replaced and looks like everything is working........for now
 

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It's failed to charge twice again, works for a few weeks and then get the red light again. Been in twice, they reset things and I'm just waiting for it to happen again!
 

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We bought our 2019 PHEV new yesterday, but when we plugged it in at home (level 1) we get no charging and a red blinking fault alert. Changed the charging speed to lowest but that didn't help. Is there anything else to try besides taking it back the dealer?


Not the new-car experience I was hoping for.
 

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The cable may be bad, but it is more likely the circuit you plugged into is bad. Have an electrician check it out. Or you can try several other 120 volt sockets and see if any of them work. If so, it is your garage outlet.
 

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The cable may be bad, but it is more likely the circuit you plugged into is bad. Have an electrician check it out. Or you can try several other 120 volt sockets and see if any of them work. If so, it is your garage outlet.

Appreciate the reply. You're right. In my house it gives a fault alert on all but one of our non-GFCI outlets, but no fault on our GFCIs. Like you say, need an electrician to check it out.


The manual isn't helpful on this, it just says if you get a fault alert to go in to the dealer, says nothing about a circuit check. So I'm glad to get better info here.
 

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Please can those of you with persistent reoccurring charging problems with the PHEV Niro let me know if you have found out the cause and solution....? My car worked fine for 6months , started with intermittent fault (red light ) which corrected by pulling the emergency release button but not for long . The Kia garage replaced the wiring assembly socket under warranty and it worked for just over a week before faulting again - red light on dashboard and yellow triangle saying ‘check hybrid system ‘ on display ... I had a second warranty repair which replaced the same part . This lasted four days before the red light came back . The charger is not locking into the car and when I returned to the garage I was told the locking pin was missing and that I was not eligible for a third repair under warranty as I’ve had two in two months . The garage want over £500 and are saying external influences are causing the pin to break . I’m convinced there is an underlying fault and now even more so after reading others have had the same issues . Kia tell me no other cars have required this part replacing more than once and that either I am to blame or my home charging cable . I’m having a service of my charging point and cable to rule that out . I know I’ve not misused the charger . There is no evidence from home security or how I’ve found the car of vandalism . I’m now left with a car that has only run mainly on petrol since last September which I’m reluctant to repair . I loved this car but am now seriously considering getting rid of it . The response from Kia customer care and the upset it has caused has made me think that the 7 year Kia warranty is no guarantee of addressing the problems .
Anyone else had the same charging problems please let me know if you got them fixed and if the repair lasted ? Thanks
 

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It's failed to charge twice again, works for a few weeks and then get the red light again. Been in twice, they reset things and I'm just waiting for it to happen again!
Charging problems - Mitty 49: did you get your car fixed and find out what was wrong ? I’ve got the same problems .... Thanks
 

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Hi

I had it back in the dealer last sept and its working since then. They told me they couldn't find anything wrong, they just reset the system and it seems to be working now. I'm sure it's a pin problem. I'd taken to videoing it everytime I charged it in case I got the red light, but luckily it's been OK. Fortunately my dealer hasn't fussed at all about fixing things sbf and it's been in 4 times with this. Last time time was 10 days but on that occasion didn't replace anything just reset it. Never have they blamed me for the problem. Maybe KIA UK are a bit more flexible.
 

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Mitty49 - Thanks for letting me know . My car had been inspected by a third dealer who also said the locking pin was missing . After getting the car back with no work done it’s unexpectedly started working again - the invisible pin is now there and working again . Yes I agree it must be a pin problem. Seems strange that just a reset has fixed yours . Fingers crossed mine keeps working this time .....

Hi

I had it back in the dealer last sept and its working since then. They told me they couldn't find anything wrong, they just reset the system and it seems to be working now. I'm sure it's a pin problem. I'd taken to videoing it everytime I charged it in case I got the red light, but luckily it's been OK. Fortunately my dealer hasn't fussed at all about fixing things sbf and it's been in 4 times with this. Last time time was 10 days but on that occasion didn't replace anything just reset it. Never have they blamed me for the problem. Maybe KIA UK are a bit more flexible.
 

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I have just had this problem, and saw a way to fix this on Youtube - do a search for Niro PHEV charging. The fix is to remove the chargeing cable and plug, open the bonnet and pull the orange knob that is used as an emergency release to unlock the plug. You need to pull this hard until you hear a loud click. This fix worked for me.
I think the issue is the lock that locks the plug sometimes gets stuck, and the electronics sees that the plug lock hasn't activated so won't initiate a charge - pulling on the manual release must get the lock working again. If this becomes a persistent problem then the plug locking mechanism needs to be replaced.

I had noticed when plugging in the charging plug, after a few seconds there is usually a large click as the green charge light comes on - the click being the plug lock activating. I noticed when this fault had happened that there was no click and after 15 seconds or so the red fault light would come on.

Here is the Youtube link:

Chris
 

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Hi, I have the european version of Niro PHEV, with the dashboard screen as on the video above ( i think it's first versions of phev). Had the same problem, went to my dealership, they said there is a problem with locking mechanism and asked to wait 2-3 weeks as they need to get the part from manufacturer. So I came home, and luckily found this thread. released orange button under the hood and it's started charging. Hope it will last... Thanks to everybody here for starting this thread!
 

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The emergency release knob under the hood (bonnet) also works if the charging cable won't release from the car. Just saved me a tow and a taxi. Thanks.
 

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I want to get a second 110v aka trickle or Level 1 "portable" cord for my 2019 PHEV Niro. KIA says it will cost $1100 - $1500 for a new one. On Amazon they sell them for $160 - $200. wtf? Did anyone buy a replacement "portable" aka 110v cord? If so, where did you get it and which one did you get?
 

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2020 Kia Niro Phev SX Touring (EX Premium USA)
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Hey all, new here and this is my first post.
I've had my 2018 PHEV Niro since March 2018. I've used the provided trickle charger since day one. Usually recharging fully and successfully every night.

One year in, the cable stopped locking onto the car. I had to try 2 separate times to get it fixed. The second time, they replaced the entire plug unit on the car. It locks and charged fine, until...

3 months ago, I started to get a "Charger Error" and the car would have only charged 2-16 miles of the 26 possible. As time went on, the error would happen sooner and I started to track it. Within the first 10 minutes, the charger would just stop, the green dash light would go off, and I'd get the error on the dash display.

All the while, any public charger would work just fine. Kia was able to get it to charge with one of their cords. They claim there was water in the plug part of my cord. Aren't they waterproof?
The dealer won't replace the unit, and quoted me $1600 for replacement (um, no)

I bought a 110/220 combo unit from Costco for $250 and it's been charging perfectly ever since. The new cord is super long and feels well built. The only downside, it won't lock onto the car.

Has anyone else gotten Kia to replace the plug? Any tips or others dealing with Kia warranty claims?
 

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Yeah, $1600 is absolutely a joke for a 110v EVSE. When I first got my PHEV, I got a 16 amp 220v EVSE from Amazon for a bit over $200. Then my power company offered a free JuiceBox 40 and paid 80% of the installation, with the caveat they could monitor my charging patterns. No problem for me, so that's what I use now. But every EVSE I've ever used would lock onto the car. Of course, depending on the setting in the car, it may only be locked while charging. There's a button on the dash that either keeps it locked at all time (until you unlock the car), or will unlock the plug when charging is complete. The latter option should always be used when using a public charging station, while the full time lock is for when you're using your own EVSE and you aren't in a locked garage.

I haven't used the included 110v EVSE since the 2nd week I had the car, so really can't speak about its longevity. Waterproof? I wouldn't count on the unit itself, but the plug that connects to the car certainly should be. If that's the identified problem area, I'd probably contact Kia customer care and raise the issue.
 

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The charging connector release is actually orange on my car. There is a poor image of it on page H13 of the main manual. I've attached a photo of mine. Hope that helps.
Thanks, FN. Just happened to me (UK, March 2019 Mk 1 model, 18 months old, 27,000 miles). I was misled at first as I had selected 'Scheduled charging', and on plugging in you get a green light but the car does not charge overnight. Reading your post I selected 'Charge now' and I got the red light on plugging in the domestic charger, and there was no audible 'click' from the latch. Anyway, a sharp tug on the orange release knob fixed it. The amount of pull needed implies that the system has a lot of friction in it - not good for future reliability! If it happens again I'll give it a squirt of WD-40.
 
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