[Masse Stockholm]

I have just had this problem, and saw a way to fix this on Youtube - do a search for Niro PHEV charging. The fix is to remove the chargeing cable and plug, open the bonnet and pull the orange knob that is used as an emergency release to unlock the plug. You need to pull this hard until you hear a loud click. This fix worked for me.
I think the issue is the lock that locks the plug sometimes gets stuck, and the electronics sees that the plug lock hasn't activated so won't initiate a charge - pulling on the manual release must get the lock working again. If this becomes a persistent problem then the plug locking mechanism needs to be replaced.

I had noticed when plugging in the charging plug, after a few seconds there is usually a large click as the green charge light comes on - the click being the plug lock activating. I noticed when this fault had happened that there was no click and after 15 seconds or so the red fault light would come on.

Here is the Youtube link:

Chris

Thank you Chris, you really solved my problem. The orange knob trick worked on my KIA too.

 

[Olli]

Yeah! Thank you internet! This happened to us also. Charging cable got stuck and manual didnt help at all.. There were nothing about that little Orange knob!
And by the way... It really needed quite a hard pull, that knob.

 

[It'sBoogle]

... If it happens again I'll give it a squirt of WD-40.

UPDATE: Well, it did happen again, soon after my above comment, so rather than mess about with oil, I took it to Kia in Nov 2020. They took 3 visits (!) to replace the charging latch, but all is now well. FIngers crossed - it's obviously a weak spot in an otherwise great car.

 

[Lozza]

Evening everyone,
I have just had the same problem with the car not charging (red light on dashboard flashing).
Just want to say thank you for the information relating to the emergency release cable, pulling it has reset it and now charging continues.

Many thanks for the forum and info, greatly appreciated.
Lozza

 

[ubermick]

So my wife's car is having a slightly different problem.

We have a 220v Juicebox Pro installed in the garage that handles charging at home. We have it set to a schedule where charging kicks in at midnight and ends at 8am to take advantage of lower costs.

Everything was fine until about two weeks ago, when my wife came down to discover it hadn't charged and the Juicebox had shut off completely having tripped the breaker. We reset the breaker, Juicebox powered back on, and thought "okay, we'll charge it tonight instead I guess." Nope, tripped it again.

Now, she's using the 110v included charger, and is instead getting overheating issues on that end. She's tried three different outlets, all with minimal external load so plenty of room for the charger, and getting the red plug light from the charger. We've lowered the amperage from 12A to 8A in the hopes she can get SOME sort of charge and be able to make it home.

Obviously we're gonna get the car in for service ASAP, but anyone experiencing something like this?

 

[NinaNiro]

So my wife's car is having a slightly different problem.

We have a 220v Juicebox Pro installed in the garage that handles charging at home. We have it set to a schedule where charging kicks in at midnight and ends at 8am to take advantage of lower costs.

Everything was fine until about two weeks ago, when my wife came down to discover it hadn't charged and the Juicebox had shut off completely having tripped the breaker. We reset the breaker, Juicebox powered back on, and thought "okay, we'll charge it tonight instead I guess." Nope, tripped it again.

Now, she's using the 110v included charger, and is instead getting overheating issues on that end. She's tried three different outlets, all with minimal external load so plenty of room for the charger, and getting the red plug light from the charger. We've lowered the amperage from 12A to 8A in the hopes she can get SOME sort of charge and be able to make it home.

Obviously we're gonna get the car in for service ASAP, but anyone experiencing something like this?

 

[NinaNiro]

Realize this is an older thread, but we just encountered our first issue with not charging (2019 Niro PHEV) Tried many of the fixes suggested to no avail, then thought about a reset of the 110V charger. I unplugged it from the wall socket, waited about 15 seconds and plugged it back in. Voila! Have had no reoccurances in the six days since.

 

[KAN]

I too have a 2018 niroa and just got my first charging problems. Tried most of the ideas here in this forum and it seems to be the charger. The dealer has had the car for three days now and I just saw this above post about unplugging it from the wall and plugging it back in, if that is the issue, I’m gonna be screaming!

 

[eissman23]

I have a 2023 Niro PHV, everything since I purchased it in Feb, has been fine until a week or so ago, then it stop charging. It charged for dealer, but as soon I got home, the same thing happened. Traded my charger for a Ford charger, had no issues and my charger worked fine for the Ford. Tried it again, got the same results. Beginning to wonder if the AZ heat is the problem we've been at 110 or better for 23 straight days and 115 for more then five straight? Car is garage kept.

 

[reysangel]

I have a 2023 Niro plugin that I’ve had since Nov 2022 and didn’t have any charging issues until this summer(also in AZ). Woke up multiple morning with the car barely charged and had stopped charging after it was recently plugged in. Took it to the dealership to get it looked at and was told there was nothing they could do.

 

[eissman23]

I have a 2023 Niro plugin that I’ve had since Nov 2022 and didn’t have any charging issues until this summer(also in AZ). Woke up multiple morning with the car barely charged and had stopped charging after it was recently plugged in. Took it to the dealership to get it looked at and was told there was nothing they could do.

I think the reason neither of our dealers could not find the problem is they try to recreate the issue inside their shop where it is air conditioned, rather then outside in the heat or in a closed house garage. If this problem happens next summer I'm going to request that's the way they need to recreate it.

 

[reysangel]

I think the reason neither of our dealers could not find the problem is they try to recreate the issue inside their shop where it is air conditioned, rather then outside in the heat or in a closed house garage. If this problem happens next summer I'm going to request that's the way they need to recreate it.

I actually took my vehicle to Tempe Kia and they were able to recreate the issue and acknowledged that it did shut off. They told me that it was because my charger was not a factory charger. Since I didn’t purchase the vehicle from them they recommended that I contact the original dealership and have them replace my charger. I contacted my original dealership Peoria Kia and they told me to bring my the vehicle in so they can “check it out” and install updates so that it can override the charger shutting off due to the heat. They also advised that there is no such thing as a factory charger and that the charger they gave me with the vehicle is top of the line. Ultimately I drove the vehicle to them and sat and waited for 3 hours to tell me there’s nothing they can do and I was told incorrect info about them being able to install the update. So good luck!

 

[eissman23]

I actually took my vehicle to Tempe Kia and they were able to recreate the issue and acknowledged that it did shut off. They told me that it was because my charger was not a factory charger. Since I didn’t purchase the vehicle from them they recommended that I contact the original dealership and have them replace my charger. I contacted my original dealership Peoria Kia and they told me to bring my the vehicle in so they can “check it out” and install updates so that it can override the charger shutting off due to the heat. They also advised that there is no such thing as a factory charger and that the charger they gave me with the vehicle is top of the line. Ultimately I drove the vehicle to them and sat and waited for 3 hours to tell me there’s nothing they can do and I was told incorrect info about them being able to install the update. So good luck!

I purchased the car new from Horne Kia and use the charger which came with the purchase. They know of no update and / or correction. I guess we will have to wait and see what happens.

 

[atc98092]

They also advised that there is no such thing as a factory charger and that the charger they gave me with the vehicle is top of the line.

They are full of beans. Of course there's a charger in the car. But the device you connect to the wall is not a charger, it's called an Electric Vehicle Supply Equipment, or EVSE for short. It's basically a smart extension cord, and the charger is built into the car. It's true that Kia stopped supplying an EVSE with the '23 Niro EV (Tesla has done the same thing), so what they said about what they "gave" you with the car might be true. But just because they claim it's "top of the line" doesn't mean it really is. We'd need to know the brand and model of the EVSE they provided.

 

[Bakker-Niro]

I have the same problem as described in this forum. It seems like the locking pin mechanism is faulty or something, such that it avoids the car from charging. Now the locking mechanism does not unlock anymore and the emergency orange nob is always required to unlock the charge port. Does anyone have its Niro working again? What was the solution? (I have a Niro PHEV 2018)

 

[Nave]

I have just had this problem, and saw a way to fix this on Youtube - do a search for Niro PHEV charging. The fix is to remove the chargeing cable and plug, open the bonnet and pull the orange knob that is used as an emergency release to unlock the plug. You need to pull this hard until you hear a loud click. This fix worked for me.
I think the issue is the lock that locks the plug sometimes gets stuck, and the electronics sees that the plug lock hasn't activated so won't initiate a charge - pulling on the manual release must get the lock working again. If this becomes a persistent problem then the plug locking mechanism needs to be replaced.

I had noticed when plugging in the charging plug, after a few seconds there is usually a large click as the green charge light comes on - the click being the plug lock activating. I noticed when this fault had happened that there was no click and after 15 seconds or so the red fault light would come on.

Here is the Youtube link:

Chris

Worked for my Niro 2021 phev. Stopped charging after some time, brought it to garage l, they reset computer, said everything ok. Came home, chargin worked once, second time would not start changing. Pulled orange handle, after that it started changing when I plugged in charger.

 

[tomek]

Hello Bakker-Niro, did you manage to solve the problem?

 

[puychaud]

Well done -= worked for me !!!!

 

[stuart.tootill]

I read somewhere that a phev owner with similar problems found out, that in his case it was the charge cable locking mechanism inside the socket that failed. By pulling the yellow cable under the hood (see manual), he got it working again.

Best wishes from Denmark

This fixed my problem, thanks from England 🥳