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Kia Niro EV EX 2020
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78 Posts
The car typically needs to be updatable by the customer for free. Otherwise, I think the dealership needs to provide this service and for free. It does not make sense that the dealer cannot do it. There might be an issue with USB port or its wiring. Which Kia EV car do you have? You may contact Kia directly, but not the dealer, to see what they say. If they cannot address the way to fix a simple issue for the customers AND for free, it may cause issues for them. Anyway, this issue may not be critical, but in some states like California, you can return the new purchased car and get a full refund, if they cannot fix its issue (California Car Buyers Bill of Right). You paid for the car and it needs to work correctly without any hassle.
 

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2020 Niro EV - SX Touring - Graphite
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16 Posts
I hate to bust people's ego's .... BUT .... the frigg'n DEALERSHIP should be update'n ANY firmware/software updates/upgrades. Like all of the KIA dealerships around here, KIA claims they don't have the 'expertise' to "do that". Yet, WE (the customer) are required to jump through hoops (that the Dealership can't/won't) to "hopefully "get er done". BS! Get off yer butts KIA, get the 'appropriate' training and do .. YOUR job! We've PAID for our vehicles and KIA's associated warranties/privileges. No more "pass'n the buck"!
Are you okay dude?
 

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2022 Bolt EUV Premier
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1,938 Posts
Unless the warranty included when you purchased/leased your car specifically states that infotainment updates are a covered item, exactly why should a dealer provide them for free when the manufacturer isn't going to reimburse them for the expense? They are a private business, in no way connected to the manufacturer other than the franchise agreement they have (and paid a significant amount for). They have to make money to stay in business.

It's only been recently that some manufacturers offer the ability for an owner to updates their system themselves, and at no cost. Of all my previous cars owned, my '18 Subaru was the first one that offered me free updates that I could download and install myself. Prior to that, you either had to visit a dealer (and pay) or purchase an update that was shipped to you on disc to install yourself. But either way you paid for the update, and in most cases we're talking $150 or more per update. Seems to be we should be pleased that we now have the ability to do it ourselves at no cost.
 

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2020 Kia Niro EX Premium
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52 Posts
Unless the warranty included when you purchased/leased your car specifically states that infotainment updates are a covered item, exactly why should a dealer provide them for free when the manufacturer isn't going to reimburse them for the expense? They are a private business, in no way connected to the manufacturer other than the franchise agreement they have (and paid a significant amount for). They have to make money to stay in business.

It's only been recently that some manufacturers offer the ability for an owner to updates their system themselves, and at no cost. Of all my previous cars owned, my '18 Subaru was the first one that offered me free updates that I could download and install myself. Prior to that, you either had to visit a dealer (and pay) or purchase an update that was shipped to you on disc to install yourself. But either way you paid for the update, and in most cases we're talking $150 or more per update. Seems to be we should be pleased that we now have the ability to do it ourselves at no cost.
The dealer I take my Niro to for routine service will do the update while performing the routine service. I don't think it adds materially to the service time and it is excellent customer service. Yes, they have to cover their costs, but that is much easier to do if you have happy, satisfied customers!!
 

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2022 Bolt EUV Premier
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No question it's something extra that helps make a happy customer. It adds about 45 minutes to the service time, so that certainly ties up a service bay for a while.
 

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Premium Member
2020 Kia Niro EX Premium
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52 Posts
No question it's something extra that helps make a happy customer. It adds about 45 minutes to the service time, so that certainly ties up a service bay for a while.
Does the update have to be done in a service bay? Does it need to be a separate process? Cannot the update be uploading while they change the oil, run through the visual inspection? Assuming, of course, they scan for any codes as a first step.
 

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2022 Bolt EUV Premier
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1,938 Posts
The car must remain powered on during the update, so probably not a good idea to do some of the other maintenance items. Since the ICE can fire at any time if the car's on, I wouldn't want them doing an oil change. Certainly it could sit somewhere out of the way while the update completes. But then you might have the liability of someone jumping in the car and driving off. :)
 

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2020 Kia Niro EX Premium
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52 Posts
Good points, Dan. If I understand you correctly the car must be fully powered on. The accessory mode, starting without a foot on the brake, would not be enough to install the update?
 

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2022 Bolt EUV Premier
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Good points, Dan. If I understand you correctly the car must be fully powered on. The accessory mode, starting without a foot on the brake, would not be enough to install the update?
That's what the update instructions state. I believe that a car left in ACC mode might turn itself off after a certain length of time, and the update must not be interrupted.
 

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2018 Nero Hybrid (Eco?)
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1 Posts
Hi,
I'm trying to figure out which system we have, it's a 2018 Niro Hybrid (it also says Eco in many places all over the car) when I checked to download the updates the update for the display audio shows 2019-19 Niro Plug-in Hybrid. Our Niro charges via the gas engine while idle and isn't plugin. the SW version is DEHEV.USA.SOP.V085.180328. Do I have to hunt down an older SW version to update this thing? I'm usually pretty smart when it comes to these things but this is just confusing me. The Navigation Map and Software update lists the vehicle itself but my SW version doesn't show when I try to search using the software version.
 

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Super Moderator
2022 Bolt EUV Premier
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1,938 Posts
The firmware downloading tool is a bit cumbersome to use. You should be able to change the car model in it, but I can't recall exactly how it was done.
 

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2019 SX Touring
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8 Posts
Has anyone tried the Nov. update? Using the app I can download and move the files to my SD card but when I try to update in the car, it says there's update files available. I've done this a few times so I'm pretty sure I've done the right steps.

2019 Hybrid
 

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211 Posts
Discussion Starter · #155 ·
It says they are available or says no files available? Read your post. You might reformat the flash drive and put the files in there again.... are you using a small flash drive and formatting ex-fat?
 

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Niro HEV, 2020, Dynamic Link, UVO, EPB, 10"-AVN, Navi
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143 Posts
... and check that it has only one partition!
 
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