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Kia Niro EV EX 2020
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46 Posts
The car typically needs to be updatable by the customer for free. Otherwise, I think the dealership needs to provide this service and for free. It does not make sense that the dealer cannot do it. There might be an issue with USB port or its wiring. Which Kia EV car do you have? You may contact Kia directly, but not the dealer, to see what they say. If they cannot address the way to fix a simple issue for the customers AND for free, it may cause issues for them. Anyway, this issue may not be critical, but in some states like California, you can return the new purchased car and get a full refund, if they cannot fix its issue (California Car Buyers Bill of Right). You paid for the car and it needs to work correctly without any hassle.
 

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2020 Niro EV - SX Touring - Graphite
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15 Posts
I hate to bust people's ego's .... BUT .... the frigg'n DEALERSHIP should be update'n ANY firmware/software updates/upgrades. Like all of the KIA dealerships around here, KIA claims they don't have the 'expertise' to "do that". Yet, WE (the customer) are required to jump through hoops (that the Dealership can't/won't) to "hopefully "get er done". BS! Get off yer butts KIA, get the 'appropriate' training and do .. YOUR job! We've PAID for our vehicles and KIA's associated warranties/privileges. No more "pass'n the buck"!
Are you okay dude?
 

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Super Moderator
2019 Niro PHEV EX Premium
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1,749 Posts
Unless the warranty included when you purchased/leased your car specifically states that infotainment updates are a covered item, exactly why should a dealer provide them for free when the manufacturer isn't going to reimburse them for the expense? They are a private business, in no way connected to the manufacturer other than the franchise agreement they have (and paid a significant amount for). They have to make money to stay in business.

It's only been recently that some manufacturers offer the ability for an owner to updates their system themselves, and at no cost. Of all my previous cars owned, my '18 Subaru was the first one that offered me free updates that I could download and install myself. Prior to that, you either had to visit a dealer (and pay) or purchase an update that was shipped to you on disc to install yourself. But either way you paid for the update, and in most cases we're talking $150 or more per update. Seems to be we should be pleased that we now have the ability to do it ourselves at no cost.
 

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Premium Member
2020 Kia Niro EX Premium
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48 Posts
Unless the warranty included when you purchased/leased your car specifically states that infotainment updates are a covered item, exactly why should a dealer provide them for free when the manufacturer isn't going to reimburse them for the expense? They are a private business, in no way connected to the manufacturer other than the franchise agreement they have (and paid a significant amount for). They have to make money to stay in business.

It's only been recently that some manufacturers offer the ability for an owner to updates their system themselves, and at no cost. Of all my previous cars owned, my '18 Subaru was the first one that offered me free updates that I could download and install myself. Prior to that, you either had to visit a dealer (and pay) or purchase an update that was shipped to you on disc to install yourself. But either way you paid for the update, and in most cases we're talking $150 or more per update. Seems to be we should be pleased that we now have the ability to do it ourselves at no cost.
The dealer I take my Niro to for routine service will do the update while performing the routine service. I don't think it adds materially to the service time and it is excellent customer service. Yes, they have to cover their costs, but that is much easier to do if you have happy, satisfied customers!!
 

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Super Moderator
2019 Niro PHEV EX Premium
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1,749 Posts
No question it's something extra that helps make a happy customer. It adds about 45 minutes to the service time, so that certainly ties up a service bay for a while.
 
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